Skills in demand within the industry are evolving, with skills such as cost accounting and process improvement and optimisation in growing demand.
Industry-specific skill demand
The most in-demand skills are customer service, food and beverage, and business operations. Communication, initiative and leadership, and personal attributes (e.g. right attitude/mindset) are also important, with over 70 per cent of job advertisements within the industry mentioning one or more of these skills.
Most mentioned industry-specific skills, 2024, as share of job ads
Industry-specific skill | Share of job ads |
|---|---|
Customer service | 35.5% |
Food and beverage | 27.5% |
Business operations | 22.9% |
Occupational health and | 12.9% |
Quality assurance and | 8.3% |
Cleaning and janitorial | 8.0% |
Inventory and warehousing | 6.6% |
Office management | 5.9% |
Events and conferences | 5.7% |
Scheduling | 5.3% |
Growing skills mentions within industry
Skills increasingly being mentioned in job advertisements within the accommodation and food services industry are hospitality services, cost accounting, and process improvement and optimisation.
Note: these exclude industry-specific skills already identified as being in high demand
Growing skills, percentage point difference in job ad mentions 2019 to 2024
Industry-specific skill | % of job ad mentions in 2019 | % of job ad mentions in 2024 | Difference |
|---|---|---|---|
Hospitality services | 0.5% | 3.8% | 3.2% |
Cost accounting | 1.2% | 4.2% | 3.0% |
Process improvement and optimisation | 1.6% | 4.5% | 3.0% |
Business analysis | 0.4% | 3.3% | 2.9% |
General sales practices | 1.5% | 3.9% | 2.4% |
Auditing | 0.7% | 2.7% | 2.0% |
Mental health therapies | 0.0% | 1.9% | 1.9% |
Performance management | 0.3% | 2.0% | 1.8% |
Retail sales | 0.1% | 1.8% | 1.7% |
Employee training | 0.2% | 1.7% | 1.6% |
Updated