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Contact Emergency Recovery Victoria

Contact us to share your feedback and ask questions. Hearing from you helps us make sure our services are working well.

Emergency contacts

For emergencies where immediate police, fire or ambulance assistance is required, call Triple Zero (000).

VicEmergency provides information and advice to help people prepare for, respond to and recover from other emergencies. Their Relief and Recovery tab has useful information for emergencies, including who can help, what to do after a fire, and what financial and emotional assistance is available.

Our friendly team can assist you with information about both the 2019–20 Eastern Victorian Bushfires and the storm and flood event in June 2021.

Recovery hotline

The Recovery hotline is a single state-wide number, 1800 560 760, that Victorians impacted by disasters can call for help.

Operators can help with accessing:

  • a recovery support worker
  • mental health and wellbeing support
  • financial counselling
  • information on available payments
  • clean-up and rebuild support.

Enquiries, complaints and feedback

Your feedback helps us make sure our services are working well for affected communities.

You can enquire, make a complaint or provide feedback by filling out the 'enquiries, complaints and feedback' form below. We have a complaints handling policy for recording and managing your complaints and feedback.

For information on how we handle your personal information view our privacy policy. For privacy enquiries or to make a privacy complaint, please email

Other ways to contact us

Enquiries, complaints and feedback form

Collection notice(Required)

The Department of Government Services collects the information that you provide with this form on behalf of Emergency Recovery Victoria (ERV). The information you provide is used by ERV to assist you with relevant information about the services and supports that are available to you.

You can request access to, and corrections of, any personal information provided in this form. Requests for access or correction should be sent to

The Department of Government Services is using the services of Drupal 9 to administer this form. The information that you provide is stored in our Drupal 9 content management system and Microsoft Azure servers. ERV uses Salesforce to store and manage the personal information provided in these forms. Visit the Salesforce website for privacy policy information.

Refer to the ERV Privacy Policy for more information on how your personal information is handled.

If you do not provide all or part of the information requested, the Department of Government Services or ERV may not be able to contact you regarding your enquiry. Please contact ERV on 1800 560 760 or email