For emergencies where immediate police, fire or ambulance assistance is required, call Triple Zero (000).
provides information and advice to help people prepare for, respond to and recover from other emergencies. Their Relief and Recovery has useful information for emergencies, including who can help, what to do after a fire, and what financial and emotional assistance is available.
Our friendly team can assist you with information about both the 2019–20 Eastern Victorian Bushfires and the storm and flood event in June 2021.
The Recovery hotline is a single state-wide number, 1800 560 760, that Victorians impacted by disasters can call for help.
Operators can help with accessing:
- a recovery support worker
- mental health and wellbeing support
- financial counselling
- information on available payments
- clean-up and rebuild support.
Enquiries, complaints and feedback
Your feedback helps us make sure our services are working well for affected communities.
You can enquire, make a complaint or provide feedback by filling out the 'enquiries, complaints and feedback' form below. We have a complaints handling policy for recording and managing your complaints and feedback.
Other ways to contact us
- Postal address: PO Box 18055, Collins Street East 8003
- Call 1800 560 760
- For media enquiries, email firstname.lastname@example.org
Reviewed 06 January 2023