Contact us
Email: contacttobacco@justice.vic.gov.au
Call: 1300 194 739
Post: Tobacco Licensing Victoria, GPO Box 123, Melbourne VIC 3001
Open 9 am to 5 pm weekdays, excluding public holidays.
Tobacco Licensing Victoria Zero Tolerance Statement
At Tobacco Licensing Victoria, we are committed to ensuring a safe, respectful and inclusive environment for everyone. We have a Zero Tolerance Policy for any behaviour that threatens the physical or mental wellbeing of our staff. This includes conduct that is threatening, intimidating, abusive, bullying, discriminatory or otherwise unreasonable.
We expect all interactions – whether in person, over the phone or online – be courteous and respectful. Any behaviour that compromises the safety or dignity of our team will not be tolerated and may result in appropriate action
Thank you for helping us maintain a safe and respectful workplace for all.
Privacy statement
Tobacco Licensing Victoria (TLV) is committed to protecting the personal information we collect about you, and to handle and manage your personal information in compliance with our obligations under the Privacy and Data Protection Act 2014 (Vic.) and the Tobacco Act 1987. The personal information collected will only be used for the purposes of fulfilling the functions of the Regulator under the Tobacco Act 1987.
Personal information is not disclosed to third parties unless required or authorised by law, or with your consent. As part of the application process, information provided may be forwarded to Victoria Police to conduct criminal history checks and ascertain suitability of the applicant holding or obtaining a tobacco licence.
You may request access to the personal information we hold about you by making a request under Freedom of Information. If you have any concerns or questions about the way we collect your information, you can write to us at contacttobacco@justice.vic.gov.au or read the DJCS Information Privacy Policy.
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