Tobacco Licensing Victoria (TLV) regulates the lawful supply of tobacco products in Victoria.
Get in touch
Email: contacttobacco@justice.vic.gov.au
Call: 1300 194 739 (9 am to 5 pm weekdays, excluding public holidays)
Post: Tobacco Licensing Victoria, GPO Box 123, Melbourne VIC 3001
Online enquiries and reports
Choose the option below so your enquiry can be directed to the right team.
Report suspicious tobacco activity
You can report suspicious activity involving tobacco directly to Tobacco Licensing Victoria. Reports can be made anonymously.
Examples of reportable activity include businesses:
- selling tobacco to a minor
- selling illegal tobacco products e.g. cigarettes with branded packaging
- advertising or promoting tobacco products e.g. tobacco product displays
- selling tobacco without a licence – licenced businesses are required to display their licence; you can also check if a business is licenced.
- not displaying health warnings and signage.
Tobacco Licensing Victoria Zero Tolerance Statement
At TLV, we are committed to ensuring a safe, respectful and inclusive environment for everyone. We have a Zero Tolerance Policy for any behaviour that threatens the physical or mental wellbeing of our staff. This includes conduct that is threatening, intimidating, abusive, bullying, discriminatory or otherwise unreasonable.
We expect all interactions – whether in person, over the phone or online – be courteous and respectful. Any behaviour that compromises the safety or dignity of our team will not be tolerated and may result in appropriate action
Thank you for helping us maintain a safe and respectful workplace for all.
Privacy Collection Notice
Tobacco Licensing Victoria (TLV) is committed to protecting the personal information we collect about you, and to handle and manage your personal information in compliance with our obligations under the Privacy and Data Protection Act 2014 (Vic) and the Tobacco Act 1987.
By submitting a form, TLV may collect personal information about you including your name, contact details and any information you choose to provide. You can also choose to submit the form related to reporting of suspected illicit tobacco activity or providing information about suspected wrongdoing anonymously. If you choose not to provide your contact details, TLV will be unable to contact you.
By contacting TLV via email, phone or post, we may collect personal information about you, including your name, contact details, and any information you choose to provide. If you choose not to provide your contact details, TLV will be unable to contact you.
Personal information collected from you is only used for the purposes of fulfilling the functions of the Regulator under the Tobacco Act 1987. Your personal information will not be disclosed to third parties unless required or authorised by law, or with your consent. Information provided in relation to suspected unlawful activity may be disclosed to Victoria Police or a relevant authority.
You may request access to the personal information we hold in accordance with the DJCS Information Privacy Policy. If you wish to request access to the personal information we hold about you or if you have any concerns or questions about the way we collect your information, you can write to us at contacttobacco@justice.vic.gov.au or refer to the DJCS Information Privacy Policy.
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