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Managing customers
Refusing entry
Your options for refusing entry to your venue, including barring or banning customers.
Drink spiking
How to prevent and respond to drink spiking, including posters you can display.
Managing your venue or location
Security and crowd control
What to do if your licence has conditions for security cameras or crowd control.
Fire safety in licensed venues
How to make sure your licensed venue is fire safe, including legal requirements.
Management plans
What to include in the different types of management plans that help reduce alcohol-related harm.
Designated areas
Find out the designated areas in Victoria that customers can be banned from, including maps.
Liquor forums and accords
Join a liquor forum
Find your local group and get involved in reducing alcohol-related harm in your area.
Start a liquor forum or accord
Start a liquor forum and get an accord document approved, including powers to ban customers from venues.
Underage drinking in private homes
Underage drinking at home
What the law says about supplying alcohol to under-18s in a private home, including how to get consent.
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