[To be read in conjunction with the ‘Links to the broader system’ section of The Orange Door: service model.]
The Statewide Concept identifies services requiring statewide and local arrangements with The Orange Door, ranging from statutory agencies (such as Victoria Police and Child Protection), links with the justice system (for example, the Magistrates’ and Children’s Courts, Victims Support Agency and legal services) through to universal and specialist services (such as early childhood and mental health services).
The Statewide Concept and service model outline the interface with Child Protection, courts, Victoria Police, the Victims Support Agency and sexual assault services including multidisciplinary centres, describing agreed referral pathways and processes regarding information sharing, risk assessment and management and case coordination.
A phased approach to establishing formalised arrangements is being undertaken. Providers are expected to conform with these arrangements when they are enacted. Formal arrangements are in place as follows:
- Interim Operational Guidance between Support and Safety Hubs and the Magistrates’ Court of Victoria
- Interim Operational Guidance between Support and Safety Hubs and Community Operations and Victims Support Agency
- Interim Operational Guidance between Support and Safety Hubs, Child Protection and Integrated Family Services
- Interim Operational Guidance between Support and Safety Hubs and the Men’s Referral Service
- Interim Operational Guidance between Support and Safety Hubs and the Risk Assessment and Management Panels (RAMPs)
- Interim Operational Guidance between Support and Safety Hubs and Victoria Police
For other service interfaces The Orange Door providers use The Orange Door operational guidance, which provides information about the operating procedures and processes agreed at the statewide level to support the commencement of The Orange Door.
Local obligations of The Orange Door providers
The Orange Door providers are committed to a collective approach to governance and decision making that is consistent with the terms outlined in the Partnership agreement: The Orange Door. The Hub Leadership Groups oversee governance of the partnership, provide strategic direction, facilitate collective accountability for integrated service delivery, oversee operations and performance of The Orange Door in line with the existing policies and keep each party informed of risks and issues in relation to The Orange Door and resolving such issues where possible.
Further, The Orange Door performance monitoring framework will reflect the collective accountability principles within the partnership agreement into an approach to monitoring and reporting on The Orange Door performance.
In addition to these obligations, The Orange Door providers develop detailed linkage arrangements with all relevant area-based stakeholders. This includes arrangements with other women’s and men’s family violence services, and family services outside of The Orange Door partnership, as well as the broader service system. These arrangements build on the broad principle-based processes developed at the statewide level and help to support, at a minimum, client pathways and connection to services, information sharing and professional linkages.
The Orange Door service providers work collaboratively in the local delivery environment by establishing and strategically partnering with other organisations to improve service pathways and outcomes for The Orange Door clients. Service providers clearly define:
- how they interface with other services in The Orange Door area
- approaches and strategies to develop and maintain cooperative relationships with Aboriginal services
- approaches and strategies to develop and maintain cooperative relationships and an early intervention approach with other human services, health services and other relevant stakeholders including Victoria Police, courts, corrections agencies and other services in the area
- partnerships, alliances or other formalised service networks in which The Orange Door is an active participant
All intra- and inter-sectoral linkages align with the intent of The Orange Door to provide an integrated intake service for child and family services, specialist family violence services and perpetrator services, which are part of a broader networked service system.
Reviewed 17 January 2020