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Practitioner resources for The Orange Door

Interim guidance for The Orange Door practitioners.

These interim documents will be updated over time, informed by:

  • client feedback
  • the experience of practitioners and service providers
  • evaluation 
  • other evidence such as reviews and research

Contacting The Orange Door

People seeking services can call or attend The Orange Door in person without a referral.

Practitioners can call The Orange Door to make a warm referral or for secondary consultation. There is no direct referral form available from this website.

Integrated practice framework (interim)

This framework focuses on:

  • coordinated delivery of The Orange Door
  • consistent, integrated and collaborative practice 

Perpetrator practice guidance

This document outlines how The Orange Door manages perpetrators of family violence.

Brokerage program requirements

This document:

  • explains the background, purpose, monitoring and reporting requirements of brokerage
  • provides advice for practitioners about:
    • how to determine who brokerage could support
    • the type of goods or services that brokerage can be used for
    • acquittal processes
  • is intended to ensure consistency in distribution of brokerage 

Client experience toolkit

The client experience toolkit provides tools and advice for delivering a positive client experience of The Orange Door. Practice tips and tools were tested with clients and workers as part of the Support and Safety Hubs Client Experience Design project.

The toolkit is being used in professional development for workers at The Orange Door.

Service interfaces (interim)

These documents outline service interfaces between The Orange Door and a range of services and agencies.

They provide minimum statewide requirements to establish local processes. 

Guidance for the interface between The Orange Door and sexual assault support services (including those delivered in MDCs), legal services and housing and homelessness services are being developed.

Further interfaces with other service sectors and agencies will be developed over time.

Magistrates' Court of Victoria

Community Operations and Victims Support Agency 

Child Protection and Integrated Family Services 

Men's Referral Service 

Risk Assessment and Management Panels (RAMPS) 

Victoria Police

Reviewed 30 September 2019

Family violence reform

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