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Research and evaluation for The Orange Door

The Orange Door service will continue to evolve based on findings from client feedback, evaluations quarterly reporting and other evidence.

Statewide concept

The Statewide Concept for Support and Safety Hubs articulates the vision for and intent of The Orange Door and was informed by:

  • a review of 'hub like' services
  • consultation with service users and service providers

The Statewide Concept for Support and Safety Hubs together with further consultation with service users and service providers led to the development of The Orange Door service model for the initial establishment of The Orange Door.

The service model will evolve as we gather evidence about what is working well and what needs to be improved from:

  • measuring the experience of clients
  • quarterly reporting
  • evaluation
  • experience of service providers and practitioners

Quarterly reports

Family Safety Victoria produces quarterly reports which capture activity data about The Orange Door. Current data collection is limited but will develop and expand over time to provide deeper insights about service delivery and access. 

Evaluation

The first independent evaluation of The Orange Door was undertaken by:

  • PwC in partnership with
  • the Australian Catholic University
  • PwC Indigenous Consulting

This is the first of 3 evaluations. This first evaluation focused on the establishment, operations and initial service offering in the first 4 areas.

Reviewed 02 July 2019

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