Research and evaluation of The Orange Door

Data on The Orange Door including evaluations, reports and key findings.

The Orange Door is a new service model that continues to improve as we gather evidence about what is and isn't working well from:

  • annual reporting
  • evaluations
  • listening to the experience of service providers and practitioners
  • measuring the experience of clients

The Orange Door Annual Service Delivery Report 2018-2019 

This report summarises the first full financial year of service delivery in The Orange Door:

The Orange Door Annual Service Delivery Report 2018-2019 - online version

In 2018-2019, over 51,000 people, including over 19,500 children, were provided a response from The Orange Door – ranging from identification of key issues and risks, to being provided with an immediate crisis response or connected to services. 

Evaluation of The Orange Door

The first evaluation of The Orange Door was conducted in 2018 by PriceWaterhouseCoopers, in partnership with PricewaterhouseCoopers Indigenous Consulting (PIC) and the Australian Catholic University’s (ACU) Institute of Child Protection Studies.

This is one of three planned evaluations of The Orange Door that focussed primarily on systems, practices and processes.

Find The Orange Door 2018 evaluation 

Family Safety Victoria’s response to the 2018 Evaluation of The Orange Door

Areas for improvement detailed in the 2018 Evaluation have been incorporated into existing work and project planning.

Family Safety Victoria and its partners in The Orange Door are committed to continual development and improvement of The Orange Door to ensure we are making a difference and delivering better outcomes for people who need help and support.

Family Safety Victoria response to 2018 evaluation - online version

Report from the Implementation Monitor

The Implementation Monitor's second report as at 1 November 2018 included comments about The Orange Door - Support and Safety Hubs.

Reviewed 29 January 2020

Family violence reform

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