The Orange Door is a new service model that continues to improve as we gather evidence about what is and isn't working well from:
- annual reporting
- listening to the experience of service providers and practitioners
- measuring the experience of clients
The Orange Door Annual Service Delivery Report 2018-2019
This report summarises the first full financial year of service delivery in The Orange Door:
In 2018-2019, over 51,000 people, including over 19,500 children, were provided a response from The Orange Door – ranging from identification of key issues and risks, to being provided with an immediate crisis response or connected to services.
Evaluation of The Orange Door
The first evaluation of The Orange Door was conducted in 2018 by PriceWaterhouseCoopers, in partnership with PricewaterhouseCoopers Indigenous Consulting (PIC) and the Australian Catholic University’s (ACU) Institute of Child Protection Studies.
This is one of three planned evaluations of The Orange Door that focussed primarily on systems, practices and processes.
Family Safety Victoria’s response to the 2018 Evaluation of The Orange Door
Areas for improvement detailed in the 2018 Evaluation have been incorporated into existing work and project planning.
Family Safety Victoria and its partners in The Orange Door are committed to continual development and improvement of The Orange Door to ensure we are making a difference and delivering better outcomes for people who need help and support.
Report from the Implementation Monitor
Reviewed 29 January 2020