The Orange Door 2018 evaluation

Date:
1 May 2019

Disclaimer

This report was commissioned and prepared for Family Safety Victoria (FSV).

We prepared this report solely for FSV’s use and benefit in accordance with and for the purpose set out in the agreement between PricewaterhouseCoopers Consulting (Australia) Pty Limited (PwC) and FSV dated 31 August 2018. In doing so, we acted exclusively for FSV and considered no-one else’s interests.

We accept no responsibility, duty or liability:

  • to anyone other than FSV in connection with this report
  • to FSV for the consequences of using or relying on it for a purpose other than that referred to above.

We make no representation concerning the appropriateness of this report for anyone other than FSV. If anyone other than FSV chooses to use or rely on it they do so at their own risk. This disclaimer applies:

  • to the maximum extent permitted by law and, without limitation, to liability arising in negligence or under statute; and
  • even if we consent to anyone other than FSV receiving or using this report.

  • Executive summary

    Approach and overarching themes of The Orange Door evaluation.

  • Glossary

    The terminology used in this report is based on that used in the Support and Safety Hubs: Statewide Concept July 2017 or updated nomenclature used within Family Safety Victoria.

  • Introduction

    This evaluation focuses on the establishment, operations and initial service offering of The Orange Door in Barwon, Bayside Peninsula, Mallee and North East Melbourne areas.

  • Overarching context

    The broader context that was used to consider findings and opportunities for improvement.

  • Establishment and governance

    This chapter addresses evaluation question 1 and associated lines of inquiry: What changes can be made to establishment approaches to improve future implementation and operations of The Orange Door.

  • Foundation service model

    This chapter will address evaluation question 2 and the associated lines of inquiry: To what extent is The Orange Door operating as intended by the initial service offering?

  • Client experience and outcome

    This chapter will address evaluation question 3 and the associated lines of inquiry.

  • Workforce

    This section will address evaluation question 4 and the associated lines of inquiry.

  • Findings: Service integration and coordination

    This section will address evaluation question 5 and the associated lines of inquiry: To what extent is The Orange Door supporting service integration and coordination at the local level?

  • Conclusions and opportunities

    The scale of change that The Orange Door has faced in the early establishment phase cannot be underestimated.

  • Appendices

    Appendix A includes the evaluation framework and Appendix B includes evaluation methodology.

Updated

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