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Recovery support

Recovery support may be available if you were affected by a major emergency in Victoria.

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Get recovery support

After an emergency it can be difficult to know what to do next.  

Depending on what you need, we can help you:

  • apply for payments and get financial help
  • find services to support your recovery
  • progress an insurance claim
  • refer you to mental health or wellbeing services
  • learn tips to help you or your family cope with stress
  • get legal support
  • get support for your business.

Support can be as simple as telephone advice on what services are available, or connecting you with programs that can help you.

If you have been significantly impacted, you may also be eligible for a recovery support worker. Over time, they will work with you to find and access the range of services you need.

Complete the form below and a member of our team will contact you to talk about what you need. 

If you have urgent recovery needs, call the Emergency Recovery Hotline on 1800 560 760. 

Who can get support

Recovery support may be available for people impacted by the: 

If you were impacted by an emergency not listed above, contact your local council to find supports in your area. 

You can also find out more about support, advice and counselling available throughout your recovery. 

Online registration form

After an emergency it can be hard to know what to do next. You do not have to know what kind of support you need right now.

Collection notice(Required)

The Department of Justice and Community Safety (DJCS) is collecting your personal information to contact you about recovery support. DJCS works with other recovery providers to help you get appropriate support.

We may share your information with:

  • Federal, State or Local Government organisations, to provide you with support services and programs
  • The lead clean-up contractor, so they can organise clean-up services
  • Recovery Support Providers, so they can provide other recovery support for you.

If you choose not to provide your personal details, we will not be able to contact you to provide support for your recovery.

If you have any questions about how your personal information will be handled or would like to gain access to your information, you can contact the DJCS Freedom of Information Unit on 03 8684 0063 or via a form on the DJCS Freedom of information website.

About the recovery support program  

Our recovery support program is there for people who have been through a major emergency. We have designed the program to provide you with the support you need for your recovery journey.

A broad range of support is available, based on you or your family’s immediate needs. The program recognises that everyone’s experience and recovery journey after a major emergency is unique.

Recovery support providers include community health services local to you, family service organisations and Aboriginal Controlled Community Organisations. 

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