MARAM Online Practice Guides

Find the latest news and information about Victoria Police's MARAM implementation activities for Quarter 1 2022-23.

What are the MARAM Online Practice Guides?

The MARAM online practice guides are evidence-based practice guidance, tools and resources that outline how workers within the system can fulfill the MARAM responsibilities associated with their role. The MARAM foundational knowledge guide underpins all the MARAM responsibilities, supported by 10 practice guides for victim survivor practice and 10 practice guides for working with adults using family violence (one for every MARAM responsibility).

These practice guides, tools and resources provide a consistent, best practice resource for all workers to align their current practice with.

What has been achieved so far?

Based on feedback received on length and ease of use, a user experience and web design organisation, Paper Giant, was engaged to work with the sector to develop an outline for how the guides could be structured to meet the needs of practitioners and retain all the important information housed within the guides. Paper Giant conducted three rounds of human-centred design sessions with participants from across the sector, focused on user experience research activities.

Paper Giant used the information gathered in the workshops to design prototype web pages, guidelines for recommended final content structure, behavioural archetypes of practice guide users, style guides, a keyword library, handover plan and a final report containing recommendations for a dedicated online practice guide website.