Report your concerns under the Child Safe Standards

If you think a crime has been committed, or a child is in immediate risk of harm, contact Victoria police on triple zero (000).

Organisations covered by the Child Safe Standards are legally required to have policies, procedures and practices in place to comply with the Child Safe Standards.

If you are concerned that an organisation may not be complying with the Child Safe Standards, it is often best to respectfully raise any concerns directly with the organisation. Organisations should have a complaint handling process, and they should be able to explain this process to you.

If an organisation is not responsive to your child safety concerns, this can be a sign they are not complying with the Child Safe Standards.

You can tell the SSR or the appropriate Child Safe Standards co-regulator. Find out which of the five co-regulators of the Child Safe Standards is the correct regulator to report your concerns. If you are unsure about how to report your concerns, or who to report to, you are welcome to contact the SSR for support:

• by phone: 1300 310 778
• by email: contact@ssr.vic.gov.au

To report a concern or allegation under the Reportable Conduct Scheme please visit our webpage Make a report under the Reportable Conduct Scheme.

Other reporting

You can call 131 444 to report some non-urgent crime and events to Victoria Police, more information can be found here: Police Assistance Line and online reporting.

To report concerns about a child who may be in need of protection from harm, abuse or neglect, contact Child Protection.

There are some laws that require mandatory reporting of some child safety concerns in Victoria. These include:

• mandatory reporting to child protection for certain categories of people
• any adult who forms a reasonable belief that a sexual offence has been committed by an adult against a child under 16 must report that information to Victoria Police
• those in a position of authority who become aware that an adult associated with their organisation (such as a worker or volunteer) poses a risk of sexual abuse to a child who is under the care, authority or supervision of the organisation, must take all reasonable steps to remove or reduce the risk. This could include reporting to authorities.