Service providers registered with the Social Services Regulator must report certain incidents that occur during the delivery of social services, and changes to their operations and organisation.
The requirement to report starts once a service provider is registered. This means some service providers will not be required to report yet. You do not need to notify the Regulator about changes to services which are not in scope of the Regulator.
You need to tell the Regulator about:
- incidents which occur during service delivery
- changes to your organisation and operations
- when a supported residential services (SRS) provider issues some types of notices to vacate
- when an SRS resident needs more support than an SRS provider can provide
- reportable transactions
- any additional reporting requirements included as part of a registration condition.
There are rules on how you need to report things to the Regulator. They will differ depending on what you are telling the Regulator about.
What will the Regulator do with the information I give them?
We collect and use the requested information to administer our statutory functions under the Social Services Regulation Act 2021.
We are committed to protecting the privacy of all individuals. We collect, use, disclose and store personal, sensitive, health and commercially sensitive information in compliance with our obligations under relevant legislation. Please review our Regulator’s Privacy webpage for further information.
Useful resources and contacts
Resources
You can find further information on our website about:
- reporting a notifiable incident(opens in a new window)
- reporting changes to your organisation and operations(opens in a new window)
- notices to vacate in SRS
- managing money in SRS
- reporting an incident under the Worker and Carer Exclusion Scheme (WCES)
Contact us
For more information about your reporting requirements not outlined in this webpage, email the Social Services Regulator at incidents@ssr.vic.gov.au.
For more information about registration conditions, email the Social Services Regulator at registration@ssr.vic.gov.au.
For more information about your reporting requirements under WCES, email the Social Services Regulator at WCESdatabase@ssr.vic.gov.au.
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