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Social Services Regulator registration

Providers of social services in Victoria in scope of the new Social Services scheme must:

  • register with the Social Services Regulator
  • meet the Standards when providing services they are registered for.

About registration

Providers of social services in Victoria who are in scope of the new scheme must register with the Social Services Regulator.

There is no cost for registration.

There are 3 different service provider groups for registration. The registration process and timeframes are different for each group. 

The purpose of registration is to make sure social service providers can provide safe services before they offer those services. This should better protect service users and prevent harm.

Service provider groups for registration

  • Group 1: providers registered with the Human Services Regulator – even for only one service or a part of their services.
  • Group 2: providers not registered with the Human Services Regulator that meet all of the following:
    • funded by the Department of Families, Fairness and Housing (DFFH)
    • currently operating
    • in scope of the new scheme.
  • Group 3: providers that did not need to register with the Human Services Regulator and are funded by either the Transport Accident Commission or WorkSafe.

Registration timeframes

Social service categoryGroupRegistration period
Community-based child and family services registered under the Children Youth and Families Act 20051Automatically registered: 1 July 2024
Secure welfare services and community services provided by DFFH under section 44 of the Children, Youth and Families Act 20051Automatically registered: 1 July 2024
Supported residential services1Automatically registered: 1 July 2024
Disability services registered under the Disability Act 20061Automatically registered: 1 July 2024
Social services provided by DFFH other than secure welfare services (such as child protection, forensic disability and Family Safety Victoria’s activities)11 to 31 July 2024
Family violence services funded by DFFH21 August to 30 September 2024
Homelessness services funded by DFFH21 October to 31 December 2024
Sexual assault services funded by DFFH21 January to 31 March 2025
Disability services funded by Transport Accident Commission or Victorian Workcover Authority (WorkSafe)31 April to 30 June 2025

Any other social service operating before 1 July 2024 that is not registered and does not offer:

  • supported residential service
  • family violence services
  • homelessness services
  • sexual assault services
  • Transport Accident Commission or WorkSafe-funded disability services
-1 to 31 July 2024

How to register

Each group has a different registration process.

Group 1

Group 1 service providers will be automatically registered with the Social Services Regulator.

Group 1 registration is a 3-step process:

  • Step 1: Confirm and update basic details.
  • Step 2: Complete information form and registration record.
  • Step 3 (if relevant): Include services not automatically registered.

For more information on the registration process, see information sheets below.

Group 2

Group 2 registration is a 4-step process:

  • Step 1: Check and confirm any existing information the Regulator has on file to make sure key operational details are up to date
  • Step 2: Build your registration record by adding details about the provider and services offered.
  • Step 3: Show the provider is suitable to provide services, including information on key personnel and the premises.
  • Step 4: Confirm you understand the requirement to meet the Social Services Standards.

For more information on the registration process, see the information sheets below.

Group 3

Information will be added closer to the registration period for Group 3.

Help and more information

View the information sheets on the registration process for each group.

Registering with the Social Services Regulator - group 1
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Registering with the Social Services Regulator - group 2
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Updated