Contact us
General enquiries and feedback
For any general enquiries or feedback, please contact enquiries@ssr.vic.gov.au.
If you are unable to email us, you can call us on 1300 310 778.
Registration
You can find more information about social service provider registration on our registration page.
If you have questions about your registration, including needing to report or apply for changes, or if you need to register, or have questions about if you need to register, please contact registration@ssr.vic.gov.au.
Child Safe Standards
You can find more information on the Child Safe Standards page.
If you need information about child safety, organisations in scope of the Child Safe Standards, or sharing your concerns about a service provider’s implementation of the Child Safe Standards, please contact childsafeorgs@ssr.vic.gov.au.
If you are unable to email us, and you would like to raise a concern about something you have seen at a service you can call 1300 310 778.
Worker and Carer Exclusion Scheme (WCES)
You can find more information, as well as how to notify us about the conduct of a carer or worker, on the Worker and Carer Exclusion Scheme (WCES) page.
If you need further information about WCES or the WCES database, to check if a carer is excluded, or to notify us about the conduct of a worker or carer, please contact WCESdatabase@ssr.vic.gov.au.
You can also contact us for interstate information about persons of concern (Child Protection) and information about carers under investigation under the Victorian Carer’s Registry and WCES, including updates about matters.
If you need to conduct an urgent out-of-hours WCES database check, please call 0400 841 242.
Reporting a notifiable incident
Service providers registered with the Social Services Regulator must report notifiable incidents that occur during the delivery of a registered social service. This includes incidents at supported residential services. To report a notifiable incident, contact incidents@ssr.vic.gov.au.
Media enquiries
If you have a media enquiry, please contact communications@ssr.vic.gov.au with ‘Media enquiry’ in the subject line. Please include your deadline, questions, and contact details.
Stakeholder enquiries
If you have questions about recent or upcoming events or webinars, please contact communications@ssr.vic.go.au
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