Contact us
General enquiries and feedback
For any general enquiries or feedback, please contact contact@ssr.vic.gov.au.
If you are unable to email us, you can call us on 1300 310 778.
Working with Children (WWC) Check
Child safety reforms to strengthen Victoria’s Working with Children (WWC) Check commenced on 19 October.
For information about Working with Children (WWC) Connect and mandatory online child safety training visit Changes to the Working with Children Check for comprehensive FAQs and a factsheet.
For more information about WWC Check for applicants and organisations, visit the WWC Check page.
Applications and renewals, including mandatory child safety training
Questions regarding the WWC Check application or renewal process, which now involves mandatory child safety training, should be directed to the Victorian Government Contact Centre, available: 9 am to 4 pm, Monday to Friday on either:
- 1300 652 879 (opens in a new window)(opens in a new window)(opens in a new window) or
- 132 842(opens in a new window)(opens in a new window) (132 VIC) (opens in a new window)(opens in a new window)(opens in a new window).
For help specifically relating to the WWC Check and the application process, including complaints, please send a message via the online form.
Working with Children Connect online service
To access this new online service go to: Working with Children (WWC) Connect | vic.gov.au
For support email contact@ssr.vic.gov.au
Registration
You can find more information about social service provider registration on our registration page.
If you have questions about your registration, including needing to report or apply for changes, or if you need to register, or have questions about if you need to register, please contact registration@ssr.vic.gov.au.
Child Safe Standards
You can find more information on the Child Safe Standards page.
If you need information about child safety, organisations in scope of the Child Safe Standards, or sharing your concerns about a service provider’s implementation of the Child Safe Standards, please contact childsafeorgs@ssr.vic.gov.au.
If you are unable to email us, and you would like to raise a concern about something you have seen at a service you can call 1300 310 778.
Reportable Conduct Scheme
For information about the Reportable Conduct Scheme(opens in a new window) please email contact@ssr.vic.gov.au. For help with filling out the Reportable Conduct Scheme webform, please refer to our guidance.
Worker and Carer Exclusion Scheme (WCES)
You can find more information, as well as how to notify us about the conduct of a carer or worker, on the Worker and Carer Exclusion Scheme (WCES) page.
If you need further information about WCES or the WCES database, to check if a carer is excluded, or to notify us about the conduct of a worker or carer, please contact WCESdatabase@ssr.vic.gov.au.
You can also contact us for interstate information about persons of concern (Child Protection) and information about carers under investigation under the Victorian Carer’s Registry and WCES, including updates about matters.
If you need to conduct an urgent out-of-hours WCES database check, please call 0400 841 242.
National Disability Insurance Scheme Screening Check (NDIS Check)
Visit the NDIS Screening Check page to find our more information about the NDIS Check.
Applications for the NDIS Worker Screening Checks are completed through Service Victoria.(opens in a new window)
The fastest and preferred option is to contact the customer contact centre on 1300 652 879(opens in a new window) or 132 VIC(opens in a new window) (132 842) Monday to Friday – 9am-4pm
Service Victoria can alternatively be contacted via webform(opens in a new window) or through their virtual assistant Vicky(opens in a new window)
Reporting a notifiable incident in a social service or supported residential service
Service providers registered with the Social Services Regulator must report notifiable incidents that occur during the delivery of a registered social service. This includes incidents at supported residential services. To report a notifiable incident, contact incidents@ssr.vic.gov.au.
Media enquiries
If you have a media enquiry, please contact communications@ssr.vic.gov.au with ‘Media enquiry’ in the subject line. Please include your deadline, questions, and contact details.
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