Reporting to the Social Services Regulator under the Reportable Conduct Scheme

Three business day notification

When the head of an organisation becomes aware of a reportable allegation against a worker or volunteer, they must notify the SSR within three business days.

30 calendar day update

Within 30 calendar days after becoming aware of a reportable allegation, a head of an organisation must provide the SSR with detailed information about the allegation, disciplinary or other actions undertaken, and the response of the worker or volunteer to the allegation.

It is a criminal offence for a head of an organisation to fail to comply with the three business day and 30 calendar day notification obligations without a reasonable cause.

Advice on investigation

The allegation must be investigated as soon as practicable after the head of organisation becomes aware of it. The investigation may be conducted by the organisation, their regulator or an independent investigator. The head must inform the SSR of who will conduct the investigation.

Outcomes of investigation

At the conclusion of an investigation into a reportable allegation, a final investigation report must be prepared. The final investigation report should set out the findings, reasons for the findings and recommendations made at the conclusion of the investigation. A copy of the final investigation report and all evidence should be provided to the SSR as soon as practicable.

What information does the SSR need?

The types of information that the SSR will seek are:

Three business day notification	Name of the worker or volunteer Date of birth WWCC or VIT registration number Details of Police report Organisation contact details Head of organisation’s name Initial advice about the nature of the allegation How risks to children are being managed Any evidence already gathered.
30 calendar day update	Further details of the allegation Details of your response to the allegation and steps taken in the investigation Details about any disciplinary or other action proposed Any written response from the worker or volunteer about the allegation and the proposed disciplinary or other action.
Advice on investigation	Name of the investigator Contact details As soon as practicable.
Outcomes of investigation	Findings and reasons for the findings Evidence gathered in the investigation Details about any disciplinary or other action proposed Reasons for taking or not taking action As soon as practicable.
Additional documents	The SSR may request further documents or information from the head of the organisation at any time The SSR may request further information to decide if the WWC Check should suspend a worker or volunteer’s WWC Clearance after an allegation is reported.

How do I give the SSR information?

The SSR operates an online form for heads of organisations to notify of a reportable allegation, which guides them through the notification process. Supporting documentation can be submitted through the online form. The SSR requires that heads of organisations use the online form.

If you are not the head of an organisation, you can still tell the SSR about a reportable allegation by using the online form, calling or writing to the SSR.

If you are in doubt about how to complete the online form, we encourage you to contact the SSR for advice and support.

What matters should be reported to Victoria Police?

All suspected criminal behaviour should be reported to Victoria Police.

If the reportable allegation involves suspected criminal behaviour, both Victoria Police and the SSR must be notified. The organisation’s investigation must not start until and unless Victoria Police have told the organisation that they can start their reportable conduct investigation.

If you are unsure of how to proceed, contact the SSR or Victoria Police for guidance.

Contact us

For further information about the Reportable Conduct Scheme, to talk through issues of concern, or to make a notification, contact SSR by phone on 1300 310 778 or via email at contact@ssr.vic.gov.au.

For all WWC Check queries contact 1300 652 879.

If you need an interpreter, please call the Translating and Interpreting Service on 13 14 50 and ask them to contact the Social Services Regulator on 1300 310 778.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service. For more information, visit: https://www.accesshub.gov.au/about-the-nrs.

Download this information sheet

Information sheet 7 - Reporting to the SSR

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Updated 28 September 2026