The Better Practice Permissions Playbook
‘Permissions’ refers to licences, permits, and other approvals.
The Playbook provides guidance on how regulators can implement better practice permissions and become ‘digitally ready’. It outlines an approach to improving regulatory practice and processes to be more consistent, streamlined and digital.
Regulators can develop an action plan for improvements that suit their needs and:
- assess how ‘digitally ready’ their practice and processes are
- implement improved practice and process
- prepare for future digital reform.
The Playbook can be used to routinely review regulatory practice, or to design a new service. It can be applied to the whole permissions process, or used to target specific areas for improvement.
The Playbook has three parts
Outlines the background and context of the Playbook.
Part: A Defining your ambition for reform
Guides on how to understand ‘current state’ practices and processes, and define the ambition for reform. It is for regulatory leaders or senior managers responsible for permissions.
Part B: Designing ‘better practice’ processes and delivering change
Guides on how to design better practice permissions and implement reform. It is for those who design and implement regulatory improvements.
Two companion resources help regulators implement improvements.
The Better Practice Permissions Process Manual
The Process Manual contains a template to document processes, business rules and requirements. Regulators can use the process manual to apply lessons learnt from the Playbook to their context.
Editable Better Practice Permissions Journey Template
The Playbook includes ‘the Better Practice Permission Journey’ which breaks down the permission process into six common stages. Regulators can use this editable journey template to tailor process maps to their context.
The Playbook complements other regulatory guidance
The Victorian Permissions Framework provides guidance on the role, design and administration of permissions, including in legislative reform. It may need to be applied alongside or before applying the Playbook.