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Training and skills to work in retail

Building your career in retail requires certain training and skills. You may already have some of the needed skills depending on your life or experience.

Find out which Vocational Education and Training (VET) courses you can undertake and what financial support may be available to help pay for your course. 

Training courses

The VET courses below will set you on the path to a career in retail. They can also help you learn new skills if you are already working in the industry.

Depending on your needs, you can choose from different course loads and levels, from short courses and skill sets to certificate and diploma qualifications.

Many courses also include practical placements to give you hands-on experience. Find out more about VET training(opens in a new window).

Explore these retail training courses on the Victorian Skills Gateway(opens in a new window):

Apprenticeships and traineeships

Apprenticeships and traineeships are available in many industries. They give you the opportunity to learn on the job in a real workplace while studying a VET course through a training provider. You earn a wage, and you can be full time or part time.

You can start an apprenticeship or traineeship at any stage of your career, even when you’re still at secondary school. On completion you’ll gain a nationally recognised qualification.

To find out more about apprenticeships and traineeships visit:

Personal and transferable skills

‘Transferable skills’ are skills that you can use in different jobs, roles and careers. You may already have them or will learn them as your career progresses.

Some personal and transferable skills you might find helpful for working in retail include:

  • customer service and focus
  • displaying and merchandising
  • communication
  • literacy and numeracy
  • technical skills and knowledge
  • budgeting and bookkeeping
  • organisation and time management
  • sales and perspective-taking
  • visual thinking. 

Financial support for training

Free TAFE(opens in a new window) provides free or low cost access to selected courses and pre-apprenticeship courses for in demand jobs in Victoria.

You may be eligible for Free TAFE or Skills First funding to help pay for your course or apprenticeship.

Visit our financial assistance for training and other expenses(opens in a new window) page for more information.

Get help finding the right course

Need help deciding on a training course, or planning your next career step?

Contact the TAFE and Training Line(opens in a new window) for information via phone or email about training courses, training providers and government-subsidised training.

Contact your local Skills and Jobs Centre(opens in a new window) for free qualified, independent advice and support on training, career planning and finding a job in your local area.

Resources to plan your next steps

Visit our retail industry profile(opens in a new window) to find out about:

Explore growing industries in your region

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