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The Victorian Skills Authority (VSA) conducts an annual Employer Satisfaction Survey. It is available to all Victorian employers of apprentices and trainees with staff who completed their vocational training, or were still in training, in Victoria in the previous year.

Employers of apprentices and trainees are asked about their level of satisfaction with the training provided to their apprentices and trainees by the training provider with which they have a relationship.

Some of the questions include:

  • Were you satisfied with the training provided to your apprentices and trainees?
  • How likely are you to recommend your training provider to other employers?
  • Did you continue to employ your apprentices and trainees after they completed their training?

Survey results are reported back to individual training providers.

The Employer Satisfaction Survey was previously administered by the Department of Education. The survey program transferred to the VSA in July 2021.

How is the survey conducted?

An independent research company is commissioned to conduct the annual Employer Satisfaction Survey between March and May. The 5–10 minute survey can be completed in one of the following ways:

  • online, on a computer
  • on a mobile device
  • by requesting and completing a physical copy of the questionnaire
  • employers may also choose to participate when contacted by phone.

Highlights from past surveys

Highlights from the 2022 Employer Satisfaction Survey

Victorian Skills Authority
Highlights from the 2022 Employer Satisfaction Survey

The Employer Satisfaction Survey invites Victorian employers of apprentices and trainees across all regions and industries to share their views of the training provided by specific Registered Training Organisations (RTOs).

The survey asks employers about their satisfaction with training delivery and RTO communication, and whether training improved the skills of their apprentices and trainees.

The survey results are used to improve the quality of VET training in Victoria and to help Victorian employers, like you, have the right people with the right skills.

In 2022, the survey invited approximately 30,000 Victorian employers to participate and achieved a strong response rate of 37.1%.

How employers viewed the training experience of their apprentices and trainees in 2022 is summarised below.

Employer satisfaction with training

  • 77% were satisfied with their RTO’s training
  • 74% would recommend their RTO

Employer satisfaction by training type

  • 76% employers of apprentices were satisfied with their RTO's training
  • 83% employers of trainees were satisfied with their RTO's training

71% of employers said government support and incentives helped them retain or take on one or more apprentices/trainees

Employer satisfaction by industry

  • 86% Retail Trade
  • 85% Accommodation & Food Services
  • 81% Health Care & Social Assistance
  • 79% Manufacturing
  • 82% Agriculture, Forestry & Fishing + Mining
  • 75% Construction
Download Highlights from the 2022 Employer Satisfaction Survey

Reviewed 01 March 2023

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