Satisfaction surveys

The Victorian Skills Authority (VSA) leads a survey program that tracks the performance and outcomes of vocational education and training (VET) in Victoria.

Raising the quality of Victorian government-funded VET delivery benefits students, employers and the wider community.

The VSA collects information from Victorian students and employers of apprentices and trainees through the Student Satisfaction Survey and the Employer Satisfaction Survey.

Survey results are reported back to individual training providers.

These surveys were previously administered by the Department of Education. The survey program transferred to the VSA in July 2021.

In early 2023, the VSA became part of the Department of Jobs, Skills, Industry and Regions (DJSIR).

Performance measures

The annual surveys help the VSA develop performance measures for the Victorian training system. They provide an evidence base for policy development and are a key input into VSA and DET products and processes.

The VSA uses the performance measures to:

• improve the quality of, and outcomes from, the training system through funding, regulation, and innovation
• improve the critical connection between skills, future jobs and growth of the economy
• be responsive to changes in demand for workforce skills.

Training providers use the performance measures to:

• better understand how they are performing
• put in place strategies and processes to improve the quality of training and better meet the needs of students and employers.

Questions and comments

For general questions about the survey program, email: rto.performance.indicators@education.vic.gov.au

For comments about your training or training organisation, contact:

• the TAFE and Training Help Line on 131 823 or
• email tafe.courseline@education.vic.gov.au

Complaints

To register a complaint about the conduct of a Victorian Government-funded RTO, please visit the Victorian Training Guarantee contract compliance contracts website for more information.

Not all accredited training delivered in Victoria is funded by the Department. Consumer complaints about other training can be registered with the Australian Government's National Training Complaints Hotline.

Professional development opportunities for RTOs

The VET Development Centre (VDC) provides professional development sessions to all staff in the VET sector.

Privacy

All survey information provided by students and employers of apprentice(s) and trainee(s) is dealt with in accordance with the Public Records Act 1973 and the Privacy and Data Protection Act 2014 (Vic).

For further information on privacy see:

• Office of the Victorian Information Commissioner website
• Department of Education's privacy policy

Training organisations provides data to the Department of Education in accordance with the Victorian VET Student Statistical Collection Guidelines.

Contact details of employers of apprentice(s) and trainee(s) are collected by the Victorian Registrations and Qualifications Authority (VRQA).

The Department of Education and the VRQA provide contact information to the VSA for the purpose of monitoring and planning, and the administration of surveys. Student, employer and training data, including personal information, are used for the purposes specified in the collection - in accordance with the relevant Victorian Information Privacy Principles.

This information is then provided by the VSA to the independent research organisations to conduct the surveys. Contacting you for a VSA endorsed project is consistent with the Student Enrolment Privacy Notice and aligned with the VRQA Information Privacy Policy.