Worker information - portable long service

Check if you're eligible and find out how to register for the scheme and claim long service benefits.

The portable long service benefits scheme allows workers in community services, contract cleaning and security to accrue long service leave, even if they change employers but remain in the same industry.

Joining the portable long service scheme

Your employer will register you with the Portable Long Service Authority.

When your registration is complete, you will receive a welcome pack in the mail. This will include your membership number. 

You can use your membership number to log in to the Authority's online system and update your details. You'll also be able to sign up to receive emails or SMS notifications.

Each quarter (in January, April, July and October) your employer will submit a quarterly return to the Authority.

This reports how many days you have worked and your rate of pay. 

This information will be used to calculate the levy your employer pays to the Authority.

Checking your balance

You can log in to check your balance or update your details at any time. 

Each November, an annual statement will be sent to you with details of your long service credit balance.

Claiming your portable long service

Each quarter, long service credits will be added to your balance based on the days you worked and the rate of pay you received.

When you have enough credits, usually after at least 7 years of service, you will be able to apply for your long service benefit to be paid to you.

Industries and jobs that are eligible

How do I join the portable long service scheme?

Your employer will register you when they submit the quarterly return in October 2019. You will receive a 'welcome pack' in the mail from the Authority which will include your membership number and information about the scheme.

Are there any costs to join?

No, registration is free for workers and there are no ongoing fees or charges. Employers will pay a levy each quarter to the Portable Long Service Authority.

What information is kept about me by the Authority?

The Authority is required to keep information about businesses and workers under the Long Service Benefits Portability Act 2018 .

Information includes:

  • your full name, address and date of birth
  • the name and address of your place of work
  • your ABN if you are a contract worker
  • the day you became registered under the Act
  • the number of days you have accrued under the Act
  • the total ordinary pay you have been paid for work completed
  • your entitlement to long service benefits (how many service credits you have)
  • details of any long service benefits you have taken under the Portable Long Service benefits Scheme or any other long service leave taken.
  • whether your Membership is Active or Inactive
  • any other information the Registrar considers appropriate

You can add your mobile phone number and email address to your account to make it easier to receive information about your membership.

Can I update my details?

If you move, change your name it is possible to update your details via the portal or by calling the Authority on 1800 517 158.

How long will my membership last?

Your membership will continue to operate while you are employed in your industry. If you do not work in your industry for more than four (4) years, your membership will become inactive.

Does my employment prior to 1 July 2019 count towards my long service credits?

Workers in contract cleaning and security are able to request their work history from 1 July 2018 to 30 June 2019 be added to their balance.

You can do this by logging into your account.

What do I do when I change jobs?

When you start a new job in the community services, contract cleaning or security industries, your employer will ask you if you are already a member of the portable long service scheme. Provide your membership number to your employer and they will start including you in their quarterly reports to the Authority and paying the levy based on your service.

Is there a limit to the number of employers I can work for?

No, there is no limit to the number of employers you can work for.

Do I build up long service credits if I am employed casually?

Yes, long service credits are based on the hours you have worked and it doesn't matter if you are full time, part time or casual. Your award or workplace agreement may include minimum hours for a shift and these are different in different industries.

What do I do if my employer won't comply?

If you have concerns about your employer you can contact the Portable Long Service Authority for advice.

What do I do if I change employer?

If you start working for a new employer, in the same industry, make sure you tell them you are already a member of the portable long service scheme and give them your member number. Your new employer should then include you in their quarterly returns.

How many times can I change employer?

There is no limit to how many times you change employer. Just make sure you give your employer your member number and check they are including you in their quarterly returns to the Authority.

What happens if I go on workcover or maternity leave?

Most short term (up to 1 year), approved periods of leave from work, like maternity leave, will continue to count towards your long service credits.

What happens if I stop working?

If you stop working in your industry for more than four (4) years, the long service credits you have built up will expire.

Is any of my service prior to 1 July 2019 counted towards my long service credits?

For workers in contract cleaning and security, time worked between 1 July 2018 and 30 June 2019 will be added to your service history and those credits will be paid for by the Authority. This means you may be eligible to claim long service benefits after 6 years.

How do I claim for my long service?

When it comes time to claim your long service, in most cases, after 7 years, you will be required to submit a claim form to the Authority and provide proof of your identity before the payment is made.

How is my long service benefit paid to me?

You will receive one lump sum payment from the Authority into your nominated bank account, not your usual weekly or fortnightly pay. Remember to factor this in when planning your leave from work as there will be no payments from your employer.

Does my long service benefit payment get taxed?

Yes, as this is a form of pay, you will be taxed. If you need help calculating your long service benefit, contact the Authority.

Reviewed 02 July 2019

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