Changes to the Working with Children Check

The changes include the ability of the WWC scheme to receive and consider a broader range of information that is relevant to assessing risks to child safety, new powers to respond quickly when there might be child safety concerns, strengthened information sharing, and a new internal review process to replace review by the Victorian Civil and Administrative Tribunal (VCAT) of certain WWC decisions.

These changes are part of broader reforms the Victorian Government has introduced that respond to recommendations from the Rapid Child Safety Review. These reforms were included in the Social Services Amendment (Child Safety, Complaints and Worker Regulation) Act 2025 and aim to improve child safety and strengthen the WWC Check scheme.

The reforms will affect people applying for a WWC Clearance and people who hold a WWC Clearance, including volunteers and employees. The reforms also affect employers, volunteer organisations, child safety agencies and the SSR, which administers the WWC Check scheme.

Most people will not notice any change to how they apply for and use their WWC Clearance.

The main difference is that the SSR can consider additional types of information when deciding whether a person is suitable to work with children, including unsubstantiated allegations (called ‘child safety risk information’ under the legislation). The SSR also has stronger powers to respond quickly to prevent a person from working with children where there are child safety concerns.

Employers and organisations play an important role in keeping children safe. These reforms strengthen the WWC Check scheme, making it easier for the SSR to identify risks to child safety. They also enable the SSR to respond more quickly when child safety concerns arise. This supports safer recruitment and employment decisions and better protects children.

No. Your current WWC Clearance remains valid unless the SSR tells you otherwise.

Yes. Later this year, further reforms will begin. These changes respond to recommendations from the Rapid Child Safety Review and include mandatory training for people applying for or renewing a WWC Check, and a new system that requires employers to verify the WWC status of their workers and volunteers.

These changes build on changes introduced in February 2026, when the Victorian Government brought several child safety schemes together under SSR.

Today, the SSR oversees the WWC Check, NDIS Worker Screening Check, the Reportable Conduct Scheme, the Worker and Carer Exclusion Scheme, and the Child Safe Standards for child-focused services that do not have their own sector regulator.

The reforms do not change the NDIS Check, aside from the transfer of responsibility for this function to the SSR in February 2026.

Transferring the NDIS Check, the WWC Check, Reportable Conduct Scheme and Child Safe Standards to the SSR makes sense from a safeguarding perspective. Bringing together risk-relevant information and safeguarding functions for all groups strengthens the safety net, helping to prevent predators moving across the various care sectors.

NDIS Check and WWC Check are both governed by the same legislation and interact with each other. An Exclusion issued under one scheme may result in an Exclusion under another scheme.

Professional registration is governed by separate laws and separate bodies, and a WWC Check decision does not automatically change your registration. However, regulators can share information with one another, and your professional body may have its own requirements about notifying it of certain events. You should check your obligations with your professional body or get advice.

WWC Check staff will be given comprehensive guidance materials and training to support implementation of the reforms.

WWC Check assessments will change in the following ways:

• In addition to considering criminal convictions, findings of guilt, criminal charges and relevant disciplinary and regulatory findings, the SSR will be able to consider any information that is relevant to child safety when assessing a person’s suitability for a WWC Clearance.
• The paramount consideration governing WWC decisions has been broadened – instead of the ‘protection of children from sexual and physical harm’, the ‘best interests, safety, welfare and wellbeing of children’ must be the paramount consideration in all WWC decisions.
• When assessing a person’s suitability for a WWC Clearance, and considering whether the person may pose an unjustifiable risk to the safety of children, this must include consideration of whether a reasonable person would allow their child to have direct unsupervised contact with the person while undertaking any type of child-related work.
• In addition to a range of factors the SSR must already consider when determining whether a person poses an unjustifiable risk, the SSR must now also consider whether it is in the public interest to give a WWC Clearance.

The WWC scheme can already consider criminal convictions, findings of guilt, criminal charges, and findings by relevant disciplinary and regulatory bodies when assessing whether someone is suitable to hold a WWC Clearance.

Under the changes coming into effect on 28 July, the SSR can consider any information that is relevant to child safety. This may include:

• police intelligence
• allegations of reportable conduct, including unsubstantiated allegations that may identify a pattern of behaviour
• outcomes of police or regulator investigations, even if they do not result in criminal charges or formal regulatory action
• information from other states and territories.

The reforms will enable the SSR to consider any information about a WWC Check applicant or Clearance holder that is relevant to child safety if the SSR becomes aware of such information. This could include historical unsubstantiated allegations.

Not necessarily. The SSR takes a risk-based approach to its regulatory functions, including the WWC Check. If an allegation or a series of allegations add up to what the SSR believes is an unjustifiable risk to children, it can place an Interim Bar on an applicant or suspend a person’s WWC Clearance. This means that the person will not be able to work with children while the SSR undertakes a full assessment to determine whether the person is suitable to hold a WWC Clearance.

Under the reforms, you do not need to be charged with an offence to be temporarily banned from working with children. If the SSR receives information, for example, from police, it may decide that it is in the interest of child safety to stop you from working with children while the SSR assesses whether you are suitable to hold, or continue to hold, a WWC Clearance. It can do this by issuing you an Interim Bar if you don’t currently have a WWC Clearance, or by suspending your WWC Clearance.

The SSR can assess whether someone should hold or continue to hold a WWC Clearance based on any information it receives that is relevant to child safety risk. This includes information that has not been formally substantiated. For example, police intelligence where a matter is still being investigated.

This means the SSR can take quick and decisive action to stop someone from working with children if it believes it is in the interest of child safety.

The SSR is a prescribed organisation under the Child Information Sharing Scheme.

The scheme allows specific organisations to share confidential information about a person for the purpose of promoting a child’s wellbeing or safety, unless the information is excluded, for example, if disclosing the information could endanger a person’s life or result in physical injury. This includes assessing or managing risks to children, providing services or support, and supporting investigations.

There are also a range of other legislative provisions that enable information to be shared between the SSR and other relevant agencies.

Agencies and schemes that share information with the WWC Check scheme include:

• Reportable Conduct Scheme and Worker and Carer Exclusion Scheme within the SSR
• Victoria Police
• Victorian Early Childhood Regulatory Authority
• Victorian Institute of Teaching.

The changes mean that reportable conduct information, received at any point during a reportable conduct matter, is shared from the Reportable Conduct Scheme with the WWC Check scheme. This includes allegations and all findings, and any information, reports or evidence shared with the Reportable Conduct Scheme.

WWC Check may use this information to refuse, suspend or revoke a person’s WWC Clearance before a reportable conduct investigation is finalised. WWC decisions are independent of any reportable conduct investigation.

The Rapid Child Safety Review highlighted the need for these changes so that information about risks to children’s safety, whether substantiated or not, is proactively and consistently shared with the WWC Check scheme to form a complete picture of risk. This is why the WWC Check scheme and Reportable Conduct Scheme are both now administered by the SSR.

These changes will support the WWC Check scheme to make faster and more informed decisions about whether that person is suitable to work or volunteer with children.

There are no changes to organisations’ obligations under the Reportable Conduct Scheme. The head of an organisation, or a delegate, is still required to tell the SSR about any reportable allegation, investigate the allegation, and provide updates and findings to the SSR.

Reportable conduct investigations remain an important part of an organisation’s response to allegations of child abuse. Organisations investigating reportable conduct allegations play an important role in supporting WWC Check to understand the risks to child safety.

In some cases, WWC Check might suspend a worker or volunteer’s WWC Clearance after an allegation is reported. The head of organisation must conduct the Reportable Conduct Scheme investigation regardless of any actions taken by WWC Check. Find out more about the Reportable conduct Scheme.

The SSR and Victoria Police share information they receive to help keep children safe. The SSR can consider information from Victoria Police, and other relevant information, when deciding if a person is suitable to hold a WWC Clearance. Victoria Police decides whether information can be shared with the SSR while an investigation is under way and before any charges are laid.

To protect criminal investigations, the SSR does not have to explain the reasons for refusing, suspending, or revoking a WWC Clearance if doing so could prejudice an investigation, disclose the identity of a confidential source or create a serious risk to someone’s safety.

The SSR will continue to notify employers and relevant agencies about the status of a person’s WWC Clearance. However, it will not share reasons for a decision to suspend, cancel, revoke or refuse a Clearance or issue an interim Exclusion or Exclusion. Find out more about the different types of suspensions and other interim or temporary actions.

Employers will only be informed of the status of an employee’s WWC Clearance, for example that it has been suspended, but not the reasons for the Suspension.

The SSR does not share information it holds with an employer. The SSR will inform an organisation that an employee or volunteer’s Clearance has been suspended – not the reasons for the decision.

Child safety risk information may be held by a range of different agencies and regulatory bodies, including Victoria Police, the Victorian Early Education Regulatory Authority and Victorian Institute of Teaching. The SSR is establishing and updating information sharing arrangements with relevant agencies so that child safety risk information can be shared promptly and action taken without delay.

A person who receives a WWC Exclusion cannot apply for a WWC Clearance for a minimum of five years. However, they may be able to apply earlier if the circumstances that led to the Exclusion have changed. For example:

• a charge is finalised and the person is found not guilty
• a finding of guilt is quashed or set aside
• a relevant disciplinary finding is quashed or set aside
• child safety risk information is found to be unproven, withdrawn, declared invalid, set aside, or no longer has legal effect.

Workers and volunteers can provide information to the SSR for consideration if the SSR is proposing to issue an Exclusion.

They can also apply to the SSR for an internal review of certain decisions (see below under ‘internal review and WWC Check’).

Natural justice (basic fairness) requirements have been introduced on top of existing provisions in the Worker Screening Act. These require that the person applying for a WWC Clearance must be told in writing about child safety risk information (subject to some limitations) that resulted in an Interim Bar decision, a refusal of a WWC application or Suspension or revocation of a WWC Clearance.

The SSR does not have to share child safety risk information with a person if this would prejudice an investigation, disclose the identity of a confidential source, or pose a serious risk to a person’s safety.

The SSR must report every year on how many people it decided to prevent from working with children on the basis of ‘child safety risk information’ that it did not disclose to the person (for example, where disclosure would prejudice an investigation, disclose the identity of a confidential source, or pose a serious risk to a person’s safety).

Individuals can provide information to the SSR for consideration at any point during its decision-making process.

It is an offence for a person to provide false or misleading information to the SSR about a WWC applicant or WWC Clearance holder. This applies to individuals who may attempt to make false and untrue complaints about a person.

It is also an offence for a person to give the SSR false or misleading information as part of their application for or reassessment of a WWC Clearance.

The SSR must provide child safety risk information that is relevant to an Interim Bar or Suspension as soon as practicable, subject to some exceptions. These exceptions include where the SSR or Chief Commissioner of Police consider that sharing the child safety risk information would prejudice an investigation, disclose the identity of a confidential source, or pose a serious risk to a person’s safety.

It is an offence to give the SSR false or misleading information when applying for a WWC Clearance, and when appealing a decision (called an ‘internal review’) to have your WWC Clearance revoked or suspended. This may also lead to your WWC Clearance being cancelled.

The SSR’s risk-assessment process considers factors that are important for First Nations peoples. This helps ensure culturally informed considerations are included when decisions are made.

Staff receive training in cultural competence and cultural safety. This helps them to make fair, consistent and culturally informed decisions when assessing child safety risks.

To make a complaint about how the Social Services Regulator has managed a WWC application or review, you can contact the Victorian Ombudsman. The Victorian Ombudsman handles complaints about the decisions, actions or administrative processes of state government authorities in Victoria.

You can submit a complaint online or call them on 1800 806 314.

An Interim Bar temporarily stops a person from working with children while their WWC Check application is being assessed.

A Suspension temporarily stops an existing WWC Clearance while the SSR reassesses whether a person remains suitable to hold a WWC Clearance.

The new Interim Bar and Suspension powers mean the SSR can take earlier action to help protect children.

If the SSR receives child safety risk information about a person (that is, information that may indicate a risk to children), it can impose an Interim Bar or Suspension while it assesses or reassesses the person’s suitability for child-related work.

Child safety risk information may include:

• police intelligence
• allegations of reportable conduct, including unsubstantiated allegations that may identify a pattern of behaviour
• outcomes of police or regulator investigations, even if they do not result in criminal charges or formal regulatory action
• information from other states and territories.

The Interim Bar and Suspension powers, effective 28 July 2026, fill an important gap in the law. Previously, the SSR could not stop someone from working with children while it assessed information about whether they posed a risk to children.

These powers allow the SSR to act earlier when it receives information that may indicate a person poses a risk to children.

An Interim Bar or Suspension is not a final decision. It is a temporary measure that allows the SSR to protect children while it gathers and assesses information before making a final decision.

The SSR will inform you if it has imposed an Interim Bar or Suspension on you. Once you have received an Interim Bar or Suspension you cannot engage in child-related work. You can make a submission to the SSR if you want the SSR to reconsider its Interim Bar or Suspension decision. Find out more about asking the SSR to reconsider a decision.

The SSR will inform you as soon as practicable that it has imposed an Interim Bar or Suspension.

An Interim Bar can be imposed on an applicant for a WWC Check if the SSR receives child safety risk information and is satisfied that imposing an Interim Bar is in the interests of child safety. While the Interim Bar is in place the person cannot engage in child-related work, whether paid or voluntary.

The SSR can suspend a person’s WWC Clearance if it receives child safety risk information and is satisfied that imposing the Suspension is in the interests of child safety. While a person’s WWC Clearance is suspended, they cannot engage in child-related work, whether paid or voluntary.

An Interim Bar or Suspension can be imposed for up to six months.

If the SSR needs more time to complete its assessment or reassessment, it can extend the Interim Bar or Suspension for up to a total of 24 months.

Additional time may be needed, for example while waiting for a police investigation or other criminal justice process to be completed.

If the Interim Bar or Suspension remains in place for more than six months, the SSR must reassess the decision at the six-month mark and then every three months while the Interim Bar or Suspension continues.

No. The length of an assessment or reassessment decision depends on the circumstances of the applicant or Clearance holder. The SSR will only impose an Interim Bar or Suspension on the basis of child safety risk information, and only for as long as is necessary to assess whether a worker should be excluded because they pose an unjustifiable risk to the safety of children.

A worker or volunteer (or their representative) can provide information to the SSR at any time during the WWC Check assessment process.

The SSR must give a worker or volunteer (or their representative) reasons for its decision to impose an Interim Bar or a Suspension.

The SSR must advise an applicant who is subject to an Interim Bar, or a person whose WWC Clearance has been suspended, that they can give information to the SSR at any time while the Interim Bar or Suspension is in force.

The new Interim Bar and Suspension powers allow the SSR to act sooner to protect children, while it assesses a person’s eligibility to hold a WWC Clearance.

Previously, the SSR could only stop someone from working with children in limited circumstances, such as when they had been charged with a serious offence or were subject to formal disciplinary or regulatory action.

Under the new powers, the SSR can act when it receives child safety risk information that suggests a person may pose an unjustifiable risk to children and immediate action is needed to protect children.

Child safety risk information may include:

• police intelligence
• allegations of reportable conduct, including unsubstantiated allegations that may identify a pattern of behaviour
• outcomes of police or regulator investigations, even if they do not result in criminal charges or formal regulatory action
• information from other states and territories.

This information may not result in criminal charges or formal findings, but it can still help the SSR assess whether someone is suitable to hold a WWC Clearance.

The final outcomes for a WWC Check remain the same. A person will still either receive a WWC Clearance or a WWC Exclusion. The new powers simply allow the SSR to act earlier while it completes its assessment or reassessment.

A person’s WWC Clearance status will be shared with your employer after your assessment or reassessment is finished and you have been notified if you have received a WWC Clearance or WWC Exclusion.

An Interim Bar or Suspension can be imposed for an initial six-month period, and the SSR can extend this period up to a total maximum period of 24 months if the SSR needs additional time to finish an assessment or reassessment of someone’s WWC Clearance. After the maximum 24-months, the SSR must inform the person if they will receive a WWC Clearance or a WWC Exclusion.

Yes. A person can apply for an internal review of an Exclusion decision (when a WWC Clearance is refused or revoked) in most circumstances. The internal review process replaces the Victorian Civil and Administrative Tribunal (VCAT) review process. It provides a fair and timely way to review certain WWC decisions while keeping children’s safety at the centre of decision making.

As part of the internal review process, the SSR may seek advice from an independent expert panel (see below under: 'What is the independent expert advisory panel and what is their role?') with expertise in child safety and risk assessment. This helps ensure decisions are consistent, transparent and informed by specialist expertise.

A person cannot apply for an internal review of an Interim Bar or Suspension decision as these are temporary rather than final decisions. Find out more about which decisions are subject to internal review.

The Rapid Child Safety Review recommended replacing Victorian Civil and Administrative Tribunal (VCAT) reviews of WWC decisions with a dedicated internal review process so that child safety remains central to decision-making.

The reforms also establish an independent expert panel that can provide specialist advice during internal reviews. Panel members will have expertise in areas such as child safety, child development and forensic assessment. Find out more about the independent expert advisory panel.

No. The review is not like a court or tribunal case and there is no hearing to attend. The reviewer decides your matter on the written material, which includes everything you provide. The reviewer may contact you if more information is needed. Find out more about what internal reviewers consider.

A person can apply for an internal review if:

• their application for a WWC Clearance is refused
• their application for a WWC Clearance is revoked following reassessment.

An internal review is conducted by a team within the SSR that was not involved in making the original decision.

A person cannot apply for an internal review of an Interim Bar or Suspension decision as these are temporary rather than final decisions.

Find out more about what decisions are subject to internal review.

The Worker Screening Act 2020 groups matters and other relevant information into three categories based on their seriousness. The category affects how the SSR makes decisions and what review rights may be available:

• Category A includes the most serious offences
• Category B includes other serious offences
• Category C includes offences, findings made by professional or regulatory bodies, and other conduct or information relevant to child safety risk. It can also include circumstances where a charge has been withdrawn, or you have been acquitted.

Find out more about internal review of decisions falling in category A, B or C.

It depends on why you received the Exclusion. There are three possible situations:

• Some category A exclusions cannot be internally reviewed because the SSR is required by law to make the decision.
• Some category A Exclusions can be internally reviewed, but only on limited grounds, such as mistaken identity or where the circumstances relied on do not apply to you.
• Some category A Exclusions may instead be eligible for a further review, which has its own 28-day application period. This generally only applies if you were a child when the relevant conduct occurred.

Your decision notice explains which option applies to you. If you are unsure, contact us before the 28-day time limit expires.

Find out more about Category A, B and C Exclusions.

The reviewer must leave the decision in place unless all of the following requirements are met. The reviewer must be satisfied that:

• a reasonable person would allow their own child to have contact with you while you were doing child related work, and
• your involvement in child related work would not pose an unjustifiable risk to the safety of children. Both must be established.

Even if both tests are satisfied, the decision can only be set aside if the reviewer is also satisfied that doing so is in the public interest.

Find out more about Category A, B and C Exclusions.

The test is similar to category B Exclusions, but not the same.

The reviewer must leave the decision in place unless they are satisfied of at least one of the following:

• a reasonable person would allow their own child to have contact with you while you were doing child-related work or
• your involvement in child-related work would not pose an unjustifiable risk to the safety of children.

Satisfying the reviewer of either of those matters is enough to open the way to setting your Exclusion aside, but only if the reviewer is also satisfied that it is in the public interest for you to hold a Clearance.

If the reviewer is not satisfied, the decision remains in place.

Find out more about Category A, B and C Exclusions.

No. Interim bars, Suspensions and Interim Exclusions are temporary measures while SSR continues assessing a matter. They cannot be internally reviewed.

When the SSR makes a final decision, your notice will explain whether that decision can be reviewed.

If you do not respond to a request for information and the SSR is legally required to revoke your clearance, that decision is also not subject to internal review.

Find out more about what decisions are subject to internal review.

Applications need to be made in writing within 28 days of a person’s WWC Check application being refused or Clearance revoked.

Find out more about internal review timeframes and deadlines.

Yes. A friend, family member, support worker, community organisation or lawyer can help you prepare your application, and you can ask us to communicate with you in the way that works best for you.

If you need an interpreter, call TIS National at 131 450 and ask them to connect to 1300 310 778 or via email at internalreview@ssr.vic.gov.au.

Victoria Legal Aid’s lawyers can provide advice on WWC reviews in some circumstances. If you would like to know if you are eligible for help, you can contact the Victoria Legal Help phone line on 1300 792 387.

In some circumstances, your local community legal centre can give you legal information and advice. Most services are free.

Include anything you want the reviewer to consider.

That might include:

• your account of what happened and the circumstances surrounding it
• evidence that information about you is wrong or incomplete
• character references from people who have observed you around children
• evidence of courses, counselling treatment or other steps you have taken
• evidence showing how your circumstances, behaviour or understanding have changed since the events in question.

The reviewer must consider everything you provide.

The types of evidence that often accompany an application include:

• evidence of your engagement with medical or therapeutic practitioners, or other relevant services
• evidence about your level of risk to children, such as an expert forensic psychological risk assessment
• evidence of your rehabilitation and conduct since the offence, such as participation in treatment or rehabilitation programs
• a personal statement explaining your circumstances, including any insight into the events, acceptance of responsibility and remorse where relevant
• character references from people who are aware of your history, who have observed your interactions with children and can state from their perspective whether you are a risk to children.

It helps to be honest and direct, even about difficult or uncomfortable matters. Reviewers are generally assisted more by a frank account than one that minimises the events or your role in them.

Yes. You can provide further information at any time before the decision is made, and the reviewer may also ask you for further information.

Keep in mind that the time frame for completing the review will need to be extended where further information is requested or provided to allow this information to properly be considered, so responding promptly helps your review finish sooner.

The law requires the SSR to follow a fair and transparent internal review process as outlined below:

• The SSR will explain why it made its original WWC decision.
• Applicants for an internal review can provide new information for the SSR to consider during the internal review.
• The SSR may ask applicants for more information to give them an opportunity to respond to information relevant to the internal review and may also seek relevant information from other people or sources. If the SSR proposes to rely on adverse information the applicant has not previously had a fair opportunity to address, it will give the applicant an opportunity to respond, subject to any lawful limits on disclosure.
• The SSR must complete the internal review in a timely manner.
• An internal review cannot be considered by the same person who refused or revoked a WWC Clearance in the first instance to avoid any conflicts of interest, and the person reviewing the original decision must be in a position equal to or more senior than the original decision-maker.
• The SSR must give the applicant reasons, in writing, if it decides not to change the decision after the internal review process.

Find out more about the internal review process.

The Regulator can ask for a panel of independent experts to be convened to give advice on a review. The panel does not decide your matter. If advice is given, the reviewer must consider it, but the decision remains the reviewer’s own. You will not need to do anything additional if a panel is convened in your matter and you will generally get to respond to the advice that they provide before a decision is reached.

If you lodge a further application on a category A matter, the panel must be asked for advice. Find out more about the independent expert advisory panel.

People on the panel will have qualifications and experience in areas such as:

• forensic risk assessment
• child development
• law
• psychology
• social work
• disability
• other relevant specialist fields.

The panel is overseen by a Convener appointed by the Minister for Children.

When the SSR requests advice, the Convener brings together one or more experts with the relevant expertise.

The SSR must consider the panel’s advice when making its decision.

The Convenor and panel members are independent of the SSR and are not employed by the Regulator.

Find out more about the independent expert advisory panel.

The SSR must complete an internal review as soon as reasonably practicable after the application for review is received.

Some reviews take longer than others. For example, the SSR may need advice from the independent expert advisory panel or information from other people or organisations before it can make a decision.

Find out more about the time frame for completing an internal review.

In 2026–27, the fee to apply for an internal review is $336.20.

Find out more about fees.

People who applied for review at VCAT before the new internal review process started on 28 July 2026 will have their matters finalised by VCAT.

People who receive a WWC Exclusion notice before the new internal review process started will need to apply at VCAT for a review of that decision and will have 28 days to do so. If you require more time, you will need to contact VCAT.

VCAT will continue to hear matters currently before them and finalise these.

The law as it was before 28 July 2026 must be applied by VCAT when hearing reviews of WWC Check decisions during the transitional period.

Find out more about the transitional arrangements for appealing WWC Check decisions.

The internal review decision is the final decision on the merits of your matter, and it cannot itself be internally reviewed.

You may be able to apply to the Supreme Court of Victoria for judicial review if you believe the decision was not made according to law. Judicial review looks at the lawfulness of the decision, not at whether it was the right decision on the facts. Strict time considerations can apply, so if you are thinking about this you should get legal advice promptly.

Going through this process can be difficult, and support is available at any time of the day or night. You can call Lifeline on 13 11 14 or text 0477 13 11 14. You can call Beyond Blue on 1300 22 4636. Aboriginal and Torres Strait Islander people can call 13YARN on 13 92 76. If you or someone else is in immediate danger, call 000.

For free legal help, you can contact Victoria Legal Aid on 1300 792 387.

If you would like us to explain anything on this web page by phone, or if you need an interpreter or information in another format, contact us on 1300 310 778 or at contact@ssr.vic.gov.au. For an interpreter, you can also call the Translating and Interpreting Service on 131 450.