Arrival is the new mandatory kindergarten reporting system. Annual confirmation is expected to be completed today (Friday 9 May 2025) for all services.
For any services that need further support please contact the Arrival Helpdesk, using the details provided at the end of this article.
Attendance data collection
The collection of attendance data for sessional services via Arrival will be a staged approach across 2025. We will outline this approach throughout Term 2.
Services using third-party software for attendance can continue their usual process. We are working to integrate with the most used third-party software providers, which will make attendance reporting automatic.
Eligible sessional services will have received their digital devices and guidance to support the transition to digital sign in and sign out. All of these services will be contacted directly regarding the transition process and timeline. A pilot group of sessional services will start using Arrival for digital sign in and sign out in the coming weeks.
Update to Early Start Kindergarten (ESK) Tracker timeline
Services with ESK-funded children will be notified in Term 2 when the ESK Tracker is ready for you to complete. Services are encouraged to continue collecting ESK attendance data using your usual process.
Guidance and support
Guidance and support for using Arrival is available through the ‘Help’ link at the top right-hand corner of the Arrival system screen.
Additional information and resources are available on the Arrival webpages.
Technical support
For technical support when using the system, contact the Arrival Helpdesk:
- phone: 1800 614 810
- email: Arrival.Helpdesk@education.vic.gov.au
If you have any other questions about accessing Arrival, contact the Arrival Implementation team by email: arrival.implementation@education.vic.gov.au
Updated