Implemented
Who is leading the change
Department of Justice and Community Safety
The Victorian Government, through the Council of Australian Governments, encourage the Commonwealth Government to:
- amend the National Credit Code to include family violence as a ground for financial hardship and develop an awareness campaign to ensure that both consumers and credit providers are aware of their rights and responsibilities
- work with the Australian Communications and Media Authority and its related representative bodies and associations to amend the Telecommunications Consumer Protections Code to:
- list minimum eligibility criteria for access to hardship programs
- make family violence an express eligibility criterion
- incorporate a requirement for specific policies for customers experiencing family violence to clarify consent requirements for payment plans when an account is jointly held
- include grounds for splitting jointly held debt and removing an account holder’s name if family violence has occurred
Updated