An enhanced statewide after-hours crisis response model that provides victim survivors access to face-to-face crisis support when required across the state commenced in January 2018. Additional funding was allocated to local agencies across the state to deliver family violence after-hours face-to-face crisis responses under the enhanced model.
An After-Hours Working Group was established to assist with this work and develop operational guidelines. These guidelines were produced in conjunction with other Victorian Government agencies and community service organisations and are available on the Department of Health and Human Services website.
An additional 12 months of funding has been allocated to agencies to continue to support the enhanced model in 2019-20.