The Magistrates’ Court has operated a dedicated Family Violence Contract Centre since May 2018. The court now has a centralised unit to manage family violence and personal safety intervention order enquiries in both the Magistrates’ and Children’s Court jurisdictions. The Family Violence Contact Centre supports the following eight headquarter court locations; Melbourne, Shepparton, Heidelberg, Sunshine, Dandenong, Ringwood, Geelong, and Frankston (e-mails only) taking approximately 7,500 enquiries per month and responds to 80,000 enquires diverted from local courts to a central contact centre per annum.
Substantial work has been undertaken in relation to the development of a new case-management system, including procurement of a provider to deliver the system which will be implemented via staged roll-out. It is anticipated that case-management system will be fully operational by mid-2022.