Anokhi also recently spoke to ABC Radio Gippsland about her experience of family violence, saying: “If you have any issues, whatever they are you can straight away knock on the Orange Door."
While the majority of clients continue to be referred by other organisations, early data shows a new trend is starting to emerge in the way people are accessing services. This case data shows that the number of people self-referring to The Orange Door in person is increasing in each of the five Orange Door areas.
has been developed alongside people with lived experience and is working to continue to ensure their wants and needs drive improvement efforts. A new ‘client voice’ survey has recently been introduced after being developed and trialled with clients.
The survey, which is currently available to clients in The Orange Door and will soon be offered over the phone, provides a way to measure key aspects of their experience. Survey results are included in regular reporting for The Orange Door, so that their voices can influence ongoing practice and service improvement.
The Orange Door is currently open in North Eastern Melbourne, Bayside Peninsula, Barwon, Mallee and Inner Gippsland.
*not her real name
Reviewed 03 October 2019