Carpool service

If you are a new user, please register online at: https://mdriveprd.dtf.vic.gov.au/RegisterNewUser.aspx using your VPS email address.

After you receive a password via email, you can login to the booking system.

For more information on how to use the booking system, please read:

If you are a registered user, you can login at:

https://mdriveprd.dtf.vic.gov.au/Login.aspx

Once in the booking system, you can select ‘Book a car’, enter your booking details and submit the form.

Find out how to book a car from the Ballarat or Bendigo GovHub site.

Passwords cannot be personalised due to security. Keep the email you received when registering for future reference or save password in your browser. You can always request a new password if you lose your password.

To obtain a new password, please go to https://mdriveprd.dtf.vic.gov.au/ForgotPassword.aspx and use your mail to request a new one.

After you receive a new password via email, you can login to the booking system.

For more information on how to use the booking system, please download:

For urgent bookings

Please call our Treasury Reserve Service Centre 03 7005 9255 to check availability.

For bookings over continuous 30 days, you must complete an application for long-term hire.

Approval is required from the Department Secretary/Agency CEO/or Delegate.

Once you have booked a vehicle and your booking has been approved by your manager, you will receive an email confirmation.

On the day of your vehicle collection, you will receive a text message to your mobile phone advising the collection time and location.

You will need to present a current driver's licence when collecting your car.

Cars are available for collection 7am to 5pm, Monday to Friday (excluding public holidays) from the following location:

Treasury Reserve Service Centre (access via Treasury Place)

Basement, 55 St Andrews Place
Call: 03 7005 9255

Arrangements can be made for collection before 7 am and after 5 pm when required.

Damage or urgent repairs must be reported immediately to the Service Centre. You are responsible for contacting roadside assistance for issues such as:

• flat battery
• flat tyre
• breakdown
• out of fuel
• lockout.

You must report this to the Service Centre so that future bookings can be managed as a result of delays.

Accidents

At the scene of an accident, you should:

• exchange vehicle and personal details with others involved
• provide contact details for the Carpool Service
• notify police in the event of property damage or injury
• contact the Service Centre if the vehicle is not safe drive
• If possible take of photographs of the vehicle damage and send to carbookings@dgs.vic.gov.au

When you return the car you must:

• report the incident to your Service Centre Officer
• complete an insurance claim form and return to the Service Centre
• advise your department or agency management.

Theft

If your car is stolen, you must notify the police and the Service Centre immediately. The driver must report stolen or lost e-tags, fuel cards, and car park passes to our Service Centre.

The personal and departmental property, such as laptops, phones or sunglasses stolen from vehicles, are not covered by insurance. Personal and departmental valuables should not be left in cars unattended or in plain view.

When you return your car, ensure that:

• it has a full tank of fuel
• all personal items and rubbish are removed from the vehicle
• the log sheet is completed correctly.

To see instructions on how to fill in the log sheet, please go to I want to know how to fill in the vehicle log sheet tab on this page.

If you would like to rate our service, please complete a short 30 second survey.

After-hours returns

Treasury Reserve Service Centre

The office is open from 7 am to 5 pm on weekdays. Cars can be returned 24/7 as passes are available in vehicles to provide entry through the Lansdowne Street Boom Gate and the car park grille gate. The drop boxes for vehicle keys and logbooks are available at any time.

What needs to be done?

The electronic logbook needs to be completed by the driver at the end of each trip, regardless of whether the travel was for business or private purposes.

How it works

• Receive a secure link – when you collect your vehicle, you’ll get an access link via SMS or email.
• No login required – click the link to access your personalised eLogbook.
• Log your trip – after each day of use, click Add a trip to this hire, fill in the details, and save.
• Stay on track – if you forget to log a trip, you’ll get automatic reminders until the record is complete.

What happens if I don’t complete the logbook?

All drivers are required to fill in the logbook properly, as there are significant financial implications for your department/agency if this is not done, or if log sheet records are incomplete.

Importantly, filling in the log sheet is a condition of hiring the vehicle, and an incomplete logbook may impact your ability to hire a vehicle in future.

We appreciate your assistance in ensuring that we both can meet our legal and financial obligations in relation to accessing pool cars.

If you need help with completing the log sheet, please read the instructions:

After completion, please send the log sheet to carbookings@dgs.vic.gov.au.

Go to www.acls.vic.gov.au/contact-us, complete and submit the feedback form. All feedback will be collected and stored in accordance with the DTF’s privacy policy and used to improve ACLS’s services and delivery.

If you would like to rate our service, please complete a short 30-second survey to help us improve.

Go to https://www.vic.gov.au/contact-acls page, complete and submit the Complaint form. The relevant ALS service representative will then contact you to discuss and resolve your complaint.