Victim support services
It's normal to have strong reactions after being involved in or witnessing a distressing or frightening event. There are many things you can do to cope with and recover from trauma. Find out more about , including help for children, at the Better Health Channel.
Where to get help for trauma
- Victim Support Helpline
- your doctor
- mental health specialist, such as a psychiatrist, psychologist or social worker, with experience in treatment of PTSD
- community health centre
- Australian Centre for Post-traumatic Mental Health
- general telephone counselling services
Personal recovery in the months afterwards
Victims Support Agency
The Victims Support Agency has been the primary agency responsible for providing support to people affected by this incident. We encourage anyone impacted by this tragic event to call the Victim Support Helpline: .
The Victims Support Agency will link you to the most appropriate counselling, rehabilitation, legal and financial support services.
The first thing you need to do is lodge a claim with the Transport Accident Commission (TAC). It doesn't matter whose fault the accident was, the TAC will help you recover from your injuries and get your life back on track after an accident.
Support for staff
Bourke Street Fund
The Bourke Street Fund has now closed. More than 4,000 people donated over $1.5 million.
The funds raised have been provided to bereaved families and those who were hospitalised as a result of the incident.
This includes funding for people’s immediate and longer-term care and support needs, including funeral costs, psychological support and care needs. People are also able to access support through the , and other insurance schemes.
Bourke Street memorial
The Bourke Street memorial service was held on 20 January 2018.
The Bourke Street collection of floral tributes left outside the GPO in Bourke Street Mall can be viewed privately at the State Library of Victoria by emailing or phoning Australiana Heritage Collections on .
Reviewed 20 July 2021