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Review and update standards for family violence service providers

Recommendation:
140
Status:
Implemented

Who is leading the change

  • Family Safety Victoria

The Department of Health and Human Services review and update standards for family violence service providers (including men’s behaviour change programs). The standards should specify providers’ obligation to develop suitable services for diverse communities, consistent with their obligation to provide non-discriminatory services under the Charter of Human Rights and Responsibilities Act 2006External Link (Vic) and the Equal Opportunity Act 2010External Link (Vic).

  • Family Safety Victoria is working with peak organisations and other stakeholders to develop standards that support appropriate and effective practice across the family violence sector.

    These standards will address the needs of diverse communities and will align with family violence initiatives including the redeveloped Family Violence Risk Assessment and Management Framework (MARAM) and the design for The Orange Door network.

  • Family Safety Victoria has developed or updated the following standards for family violence service providers:

    • the redevelopment of Multi-Agency Risk Assessment and Management Framework
    • information sharing reforms, as outlined in Recommendations 5 to 8
    • men's behaviour change program standards, as outlined in Recommendation 91
    • the release of Case Management Program Requirements for specialist family violence services that support victim survivors, as outlined in Recommendation 16.

    The Case Management Program Requirements for specialist family violence services that support victim survivors (program requirements) have been developed to provide a comprehensive guide for specialist family violence case management services that support victim survivors. The program requirements establish consistent expectations for specialist family violence case management services, including a focus on meeting the needs of victim survivors who have historically experienced barriers to services, including victim survivors from diverse communities.

    The program requirements will ensure more consistent, equitable and accessible quality services are delivered to victim survivors of family violence across the state, no matter where they live or what support they need, and form part of the contractual arrangements for specialist family violence service providers.

    This work also supports the implementation of Recommendation 164, which seeks to ensure that the needs of diverse and faith communities are addressed in updated standards.

    Family Safety Victoria is also working in partnership with Safe and Equal to implement a statewide model to support the delivery of consistent and coordinated responses to victim survivors experiencing family violence crisis.

  • Implemented.

Reviewed 27 January 2023

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