About the department

We acknowledge the Traditional Custodians of the lands, seas and skies on which we live, work and gather.

We pay our respects to their Elders past and present, and to future generations who will continue to care for Country.

We extend that respect to any Aboriginal and/or Torres Strait Islander people in the community we serve and within our department.

We recognise the diversity of First Peoples living in Victoria including other First Peoples from around Australia.

Secretary’s Foreword

The Department of Government Services’ Corporate Plan 2026–30 sets our direction for the next four years and defines how we will deliver better outcomes for Victorians, businesses and the Victorian Public Service.

It reflects our role in supporting the government’s priorities across the Government Services, Consumer Affairs, Renters and Local Government portfolios.

DGS has a unique role at the centre of government service delivery. We connect people to the information, support and services they need, while also driving the digital transformation and corporate service reform that will enable government to work better, faster and more efficiently.

This plan reflects the changing expectations of the Victorian community. People increasingly expect services to be simple, accessible, secure and responsive. They want government to be easier to deal with, particularly at important moments in their lives and during times of financial or personal pressure. Our role is to meet those expectations by improving how services are designed, delivered and experienced.

Over the next four years, we will focus on three objectives.

First, we will make it easier for citizens and businesses to engage with government. This includes improving access to information and services, strengthening consumer protection and dispute resolution, supporting renters and local government, protecting identity through life-event registration, and preserving public records for future generations.

Second, we will accelerate digital transformation across government. We will continue to invest in digital platforms, data and cyber security so that services are more connected, reliable and safe. We will help government make better use of technology, including emerging technologies, to improve service delivery and productivity while maintaining public trust.

Third, we will deliver corporate services that support efficiency, productivity and high-quality outcomes across the Victorian Public Service. Through shared services, procurement, accommodation, fleet and other common services, we will help agencies access better support and deliver greater value to government.

These priorities are underpinned by a strong commitment to integrity, accountability, collaboration and inclusion. We know that modern government services must work for all Victorians, including those who may face barriers to digital access or service navigation. We will continue to design with accessibility, equity and user need at the centre.

Delivering on this plan will require deep partnership across departments, agencies, local government, community organisations and industry. It will also rely on the capability, professionalism and dedication of our people, whose work every day helps improve how government serves the community.

I am confident that, by working together, DGS will continue to strengthen trust in government and make a practical difference to the lives of Victorians.

Jo de Morton

Secretary

Purpose

To improve how Victorians and businesses engage with government, and to accelerate digital transformation and corporate services reform across the VPS.

The Hon. Enver Erdogan MLC

Minister for Government Services

The Hon Tim Richardson MP

Minister for Local Government

Minister for Consumer Affairs

Minister for Renters

Administrative offices

DGS is responsible for the following administrative offices, incorporating key initiatives in this Corporate Plan:

Our groups

Digital and Government Services

The Digital and Government Services group is responsible for setting the strategic direction and reform agenda for government services across the Victorian Public Service.

The group provides whole of government policy leadership across digital services and transformation, technology, data, cybersecurity, telecommunications, identity policy, records management, and shared services. It coordinates VPS partnerships and stakeholder engagement, and supports whole of Victorian government commitments to First Peoples policy.

Consumer Affairs and Local Government

The Consumer Affairs and Local Government group is responsible for policy development, regulatory design and administration, system and program design, strategic project delivery, performance and evaluation, and the delivery of services in the best interest of Victorians. Spanning the Consumer Affairs, Renters and Local Government portfolios, the group identifies strategic priorities, uses data and evidence to shape reform and measure outcomes, drives system and regulatory reform and coordinates DGS’ emergency management responsibilities to improve practical outcomes for the community.

Organisational Strategy, Governance and Performance

The Organisational Strategy, Governance and Performance group brings together leadership of customer, product and core enabling functions to define and shape DGS and our priorities. The group contributes to the sustainability and stewardship of DGS by further developing the department’s organisational strategy, design and governance, and creating a product-led culture that blends the best of commercial innovation, policy and public service.

Operations

The Operations Group is responsible for delivering high-quality shared and frontline services to Victorians and the Victorian Public Service. It builds and operates a sustainable, efficient service delivery organisation, leveraging industry-leading practices and maintaining the critical digital infrastructure and platforms that enable secure, reliable and seamless service delivery across government.