Acknowledgement of Country
We acknowledge and respect Victorian Traditional Owners as the original custodians of our state’s land and waters, their unique ability to care for Country and deep spiritual connection to it.
We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.
We also pay our respects to the Aboriginal and Torres Strait Islander people who are part of our workforce.
Reconciliation is at the heart of our path toward building a diverse and inclusive working environment at our department. We are committed to genuinely partnering with Traditional Owners and Victoria’s First Nations community to progress their aspirations.
Secretary’s Foreword
The Department of Government Services’ Corporate Plan 2025-29 outlines how we will deliver on the government’s priorities and commitments across our portfolios over the next 4 years.
DGS has a unique opportunity to improve the experience of people interacting with and within government by driving the modernisation of government services and regulatory functions through new technologies, including the safe and responsible use of artificial intelligence.
This plan builds on the extraordinary commitment of our staff to making real and impactful progress towards our objectives while continuing to build the foundations of our new department.
I look forward to the collaboration between our teams and our partner departments and agencies as we continue to deliver the important work of the department in 2025-26 and beyond.
Jo de Morton
Secretary
Purpose
Improve how Victorians and businesses engage with government, and to accelerate digital transformation and corporate services reform across the VPS.
Mission
Department of Government Services (DGS) brings together government services to continuously improve how government serves Victorians – and public servants – and be an effective custodian of service ecosystems.
DGS pairs a strong culture of customer service with a deep understanding of digital public services and the capabilities to translate policy intent into efficiently scaled services.
Values
We uphold the public sector values as enshrined in the Public Administration Act 2004:
- Accountability: working to clear objectives in a transparent manner, accepting responsibility for our decisions and actions, seeking to achieve best use of resources and submitting ourselves to appropriate scrutiny.
- Human Rights: making decisions and providing advice consistent with the human rights set out in the Charter of Human Rights and Responsibilities Act 2006, and actively implementing, promoting and supporting human rights.
- Impartiality: making decisions and providing advice on merit without bias, caprice, favouritism or self-interest, acting fairly by objectively considering all relevant facts and applying fair criteria, implementing government policies and programs equitably.
- Integrity: being honest, open and transparent in our dealings, using powers responsibly, reporting improper conduct, and avoiding real or apparent conflicts of interest, striving to earn and sustain public trust of a high level.
- Leadership: actively implementing, promoting and supporting these values.
- Respect: treating others fairly and objectively, ensuring freedom from discrimination, harassment and bullying, using views to improve outcomes on an ongoing basis.
- Responsiveness: providing frank, impartial and timely advice to the government, providing high-quality services to the Victorian community, identifying and promoting best practice.
Our ministers
The Hon Natalie Hutchins MP
Minister for Government Services
The Hon Nick Staikos MP
Minister for Consumer Affairs
Minister for Local Government
Our portfolio entities
Administrative offices
DGS is responsible for the following administrative offices, incorporating key initiatives in this Corporate Plan:
- Public Record Office Victoria
Public entities and special bodies
DGS supports its portfolio ministers in their responsibilities for the following public entities and bodies:
- Cenitex
- Motor Car Traders Claims Committee
- Residential Tenancies Bond Authority
- Business Licensing Authority
- Victorian Government Purchasing Board
- Victorian Local Government Grants Commission.
Department of Government Services organisational chart
Our groups
Digital and Government Services
The Digital and Government Services Group is responsible for setting the strategic direction and reform agenda for government services across the Victorian Public Sector. The Group provides policy leadership, coordinates VPS partnerships and stakeholder engagement, and oversees whole-of-government digital strategy aligned with the responsibilities of the Minister for Government Services.
Consumer Affairs and Local Government
The Consumer Affairs and Local Government group is responsible for policy development, regulatory design and administration, system and program design, and the delivery of services in the best interest of Victorians. Spanning both the Consumer Affairs and Local Government portfolios, the group identifies strategic priorities, drives system and regulatory reform and coordinates DGS’ emergency management responsibilities to improve practical outcomes for the community.
Organisational Strategy, Governance and Performance
The Organisational Strategy, Governance and Performance group brings together leadership of customer, product and core corporate functions to define and shape DGS and our priorities. The group contributes to the sustainability and stewardship of DGS by further developing the department’s organisational strategy, design and governance, and creating a product-led service culture that blends the best of commercial innovation, policy and public service.
Operations
The Operations Group is responsible for building a sustainable and efficient shared service organisation, adopting industry-leading delivery principles for shared services. The Group delivers frontline customer services to Victorians and the public service and maintains the foundational digital infrastructure and platforms required to support efficient, secure and reliable service delivery.
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