Our 2026–30 Corporate Plan outlines three departmental objectives that contribute to the Government’s priorities. Indicators measure progress in delivering these objectives. The key priorities and initiatives the department will implement to achieve its objectives and address its challenges and risks are also included.
More detailed information on the departmental performance statement (i.e. the measures and targets that are used to help evaluate performance) is published in the 2026-27 Department Performance Statement, available on our website.
Objective 1: Make it easier for citizens and businesses to engage with government
This objective contributes to the digital delivery of information and services to Victorian citizens and businesses, supports empowering consumers and businesses to know their rights and responsibilities, supports protection of Victorians’ identity through life event registrations, contributes to the management of Victoria’s public records, and supports local councils to provide responsive and accountable services to the community.
Indicators
- Victorians have access to timely, high-quality information in relation to government services.
- Victorians are protected by consumer rights and have access to high quality consumer advice and services.
- Victorians have access to high quality dispute resolution services.
- Victorians have access to high quality services relating to births, deaths and marriages registrations.
- Councils are well supported to provide responsive and accountable services.
- Physical and digital records are securely preserved and are accessible for use by Victorians.
Key priorities and initiatives
Customer services to the community
- Supporting the community and businesses in accessing information and services online via Victorian Government websites and the Service Victoria mobile app, and with assistance through the Victorian Government Contact Centre.
BP3 Service Delivery output initiatives with funding in 2026–27
Maintaining Birth, Deaths and Marriages Victoria
Funding for the Victorian registry of Births, Deaths and Marriages to continue the registration of life events.
Investing in Victoria’s digital future*
*This initiative also contributes to the Government Services Strategy and Digital Transformation output
- Funding for Service Victoria to deliver new products and services, making it easier for people to transact with government and access the support they need.
Funding is also provided for the Department of Government Services to ensure that the public service can safely harness emerging technology trends through the establishment of an AI Advisory Committee.
Local Government
- Delivering activities in partnership with the local government sector to support effective and efficient local governance, leadership, infrastructure and service provision.
- Administering programs to support local councils to increase accountability and provide support to the Victorian Local Government Grants Commission.
- Working with councils and the emergency management sector to enhance the emergency management capability and capacity of local government.
BP3 output initiatives with funding in 2026-27
Minimising insecure work in the local government sector
- Funding to implement a Local Government Fair Jobs Code and create a new regulatory body within the Department of Government Services that will monitor compliance with the code.
Management of Victoria’s public records
Providing direction to government on the management of public records and ensuring the historical memory of the Victorian Government endures, is secure and accessible.
Regulation of the Victorian consumer marketplace
- Ensuring that the market operates effectively by detecting and addressing non-compliance with the law.
- Advising consumers and businesses about their rights and responsibilities under the law, engaging with business to ensure compliance.
- Registration and occupational licensing for individuals and organisations, and regulation of the residential tenancies market.
- Providing Victorians with high-quality dispute resolution services.
BP3 output initiatives with funding in 2025-26
Delivery of the Fair Fuel Plan
Funding to enhance and maintain the ‘Servo Saver’ feature on the Service Victoria app, improving the availability and accuracy of petrol station information for Victorian consumers. This will support users to compare fuel prices and identify stations that meet their needs, including diesel availability and 24-hour access, improving convenience, transparency and the overall user experience. Funding is also provided for a Fair Fuel Taskforce to ensure the Fair Fuel laws are enforced and operate effectively to support Victorians.
Expanding place-based legal, financial and personal advice services for vulnerable Victorians
Funding for the geographical expansion of place-based community information and support services to support Victorians experiencing personal and financial hardship.
Expansion of financial counselling services
Funding for additional front-line financial counsellors to address geographical expansion of service delivery in line with population growth.
Supporting community sector jobs
Continued administration of the professional engineers registration scheme under the Professional Engineers Registration Act 2019. The scheme ensures that Victoria’s registered engineers are appropriately qualified and experienced.
Supporting community sector jobs
Funding to support community service organisations that deliver services on behalf of the Government.
Objective 2: Accelerate digital transformation for government
This objective supports the effective delivery of government services through digital platforms, pursues service excellence and reform, and supports delivery of policy and projects that enable increased productivity and improved social outcomes in Victoria.
Indicators
- Effective use of technology to support Victorian Government priorities and service delivery.
- Government decision making is informed by high quality data and data analytics.
- Government systems and data are protected from cyber threats.
Key priorities and initiatives
Government services strategy and digital transformation
- Continued innovation in digital technology to improve whole of government service delivery and business processes.
BP3 Service Delivery output initiatives with funding in 2025-26
Investing in Victoria’s Digital Future*
*This initiative also contributes to the Customer Services to the Community output
Funding for Service Victoria to deliver new products and services, making it easier for people to transact with government and access the support they need.
Funding to establish an AI Advisory Committee to ensure that the public service can safely harness emerging technology trends.
Objective 3: Deliver corporate services that enable efficiency, productivity and high-quality service delivery
This objective aims to accelerate common corporate services to deliver integrated and customer-centred shared services to government agencies. Areas include procurement, office accommodation management, carpool and government library services and shared central agency corporate services.
Indicators
- Benefits delivered as a percentage of expenditure under managed state purchasing contracts, including reduced and avoided costs.
- Optimise accommodation footprint and costs to meet business and workforce requirements.
- High-quality whole of government common services are provided to government agencies.
Key priorities and initiatives
Services to government
- Developing and maintaining a framework of whole of government policies, strategies, standards and guidelines which promote the efficient and effective use of common services including procurement, office accommodation management, carpool and government library services.
- Managing a program of whole of government procurement contracts to ensure optimum benefit to government.
- Providing strategic and fit-for-purpose shared services advisory to customers to deliver value to the Victorian Government.
- Providing whole of government office accommodation and accommodation management services.
- Providing VicFleet, carpool, government library services and shared corporate services.
BP3 Service Delivery Output initiatives providing funding for 2026-27
Providing corporate transportation services
Funding to continue corporate transportation services to eligible passengers.
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