Our 2025-29 Corporate Plan outlines three departmental objectives that contribute to the Government’s priorities. Indicators measure progress in delivering these objectives. The key priorities and initiatives the department will implement to achieve its objectives and address its challenges and risks are also included.
More detailed information on the departmental performance statement (i.e. the measures and targets that are used to help evaluate performance) is published in the 2025-26 Department Performance Statement, available on our website.
Objective 1: Make it easier for citizens and businesses to engage with government
This objective contributes to the digital delivery of information and services to Victorian citizens and businesses; supports empowering consumers and businesses to know their rights and responsibilities; supports protection of Victorians’ identity through life event registrations and protection of children and people with disability through risk assessments of those working with or caring for them; and supports local councils to provide responsive and accountable services to the community.
Indicators
- Victorians have access to timely, high-quality information in relation to government services.
- Victorians are protected by consumer rights and have access to high quality consumer advice and services.
- Victorians have access to high quality dispute resolution services.
- Victorians have access to high quality services relating to births, deaths and marriages registrations.
- Victorians have access to timely high-quality Working with Children and National Disability Insurance Scheme (NDIS) check services.
- Councils are well supported to provide responsive and accountable services.
- Physical and digital records are securely preserved and are accessible for use by Victorians.
Key priorities and initiatives
Customer services to the community
- Supporting the community and businesses in accessing information and services online via Victorian Government websites and the Service Victoria mobile app, and with assistance through the Victorian Government Contact Centre.
BP3 output initiatives with funding in 2025-26
Delivering digital services – Service Victoria and Websites
Service Victoria is the modern and convenient way to access government services online. Service Victoria improves access to government services and simplifies daily transactions with the Victorian Government.
Making Victorian Government information easier for the community to access and navigate on a single digital platform, creating a consistent and accessible user experience across more than 170 government websites.
Management of Victoria’s public records
- Providing direction to government on the management of public records and ensuring the historical memory of the Victorian Government endures, is secure and accessible.
BP3 output initiatives with funding in 2025-26
Maintaining Victorian Archives Centre operations Support operations of the Victorian Archives Centre and ensure compliance with legislative requirements and obligations under the Public Records Act 1973.
Regulation of the Victorian consumer marketplace
- Ensuring that the market operates effectively by detecting and addressing non-compliance with the law.
- Advising consumers and businesses about their rights and responsibilities under the law, engaging with business to ensure compliance.
- Registration and occupational licensing for individuals and organisations, and regulation of the residential tenancies market.
- Providing Victorians with high-quality dispute resolution services.
BP3 output initiatives with funding in 2025-26
Mortgage Stress Victoria
Funding Mortgage Stress Victoria to support Victorians in mortgage stress.
Financial counselling support for victim survivors of family violence
Funding is provided to organisations delivering financial counselling services to family violence victim survivors facing financial stress.
This initiative is linked to the Early Intervention Investment Framework.
Rental Stress Support Package
Funding is provided to organisations delivering support for renters in the private market so that Victorian households facing rental stress can gain access to information and advice, advocacy and legal assistance.
Professional Engineers Registration Scheme
Continued administration of the professional engineers registration scheme under the Professional Engineers Registration Act 2019. The scheme ensures that Victoria’s registered engineers are appropriately qualified and experienced.
Supporting community sector jobs
Together with the Department of Families, Fairness and Housing, provide funding to community service organisations that deliver social services on behalf of the Government to assist with cost pressures.
Identity and worker screening services
- Supporting the protection of children by providing screening of persons who work with or care for children, and screening of persons engaged in risk assessed roles for the purposes of the NDIS.
- Protecting personal identity through the registration of significant life events by the Victorian Registry of Births, Deaths and Marriages (BDM).
BP3 output initiatives with funding in 2025-26
Maintain identity and worker screening services
Funding is provided for the Victorian registry of Births, Deaths and Marriages to continue the registration of life events.
Funding is also provided to continue worker screening checks, including working with children and NDIS screening checks.
Local Government
- Delivering activities in partnership with the local government sector to support effective and efficient local governance, leadership, infrastructure and service provision.
- Administering programs to support local councils to increase accountability and provide support to the Victorian Local Government Grants Commission.
- Working with councils and the emergency management sector to enhance the emergency management capability and capacity of local government.
BP3 output initiatives with funding in 2025-26
Doing what matters for Local Government workers
Funding local councils to create traineeships and apprenticeships in the local government sector. The Government will also create a tailored Fair Jobs Code for local governments.
Local government community infrastructure loan scheme
Funding low-interest community infrastructure loans to Victorian councils to build vital community infrastructure that supports social and economic participation.
Public Libraries Funding Program
Funding public libraries to maintain the quality of resources and services, and ensure these facilities continue to deliver free and universal access to education, resources and other programs to Victorian communities. The Premiers’ Reading Challenge book fund will continue to ensure all public libraries can purchase new books and reading material to allow participation in the Reading Challenge.
Living Libraries Infrastructure Program
This program co-funds local governments for capital works to improve public libraries.
Municipal Emergency Resourcing Planning program
Funding local government authorities’ emergency preparedness, mitigation and recovery activities. This will boost emergency management capacity and capability, including in rural and regional Victorian local government areas, to ensure communities are better prepared and more resilient and embed emergency management as a core component of local government.
Roadside weeds and pests
Providing grants to assist rural and regional councils to manage the spread of weeds and pests along roadsides, protecting Victoria’s agricultural production and environmental assets.
Objective 2: Accelerate digital transformation for government
This objective supports the effective delivery of government services through digital platforms, pursues service excellence and reform, and supports delivery of policy and projects that enable increased productivity and improved social outcomes in Victoria.
Indicators
- Effective use of technology to support Victorian Government priorities and service delivery.
- Government decision making is informed by high quality data and data analytics.
- Government systems and data are protected from cyber threats.
Key priorities and initiatives
Digital strategy and transformation
- Continued innovation in digital technology to improve whole of government service delivery and business processes.
BP3 output initiatives with funding in 2025-26
Cyber Safe Victoria 2026+ and Open Data
Continue Victoria’s program of cyber security activities to Victorian Public Sector organisations. These include identifying threats, protecting against attacks and responding to incidents.
Continue Victoria’s Open Data program which facilitates greater public access to data to support research and education, promote innovation, improve productivity and stimulate Victoria’s economy.
Cyber Defence Centre
Delivering cyber incident response capabilities and enhancing data security.
Improved data capability to support early intervention investment
Working with Department of Health to strengthen the Victorian Social Investment Integrated Data Resource, a linked data asset to improve social policy outcomes and lower costs for acute service delivery. Funding for this initiative is linked to the Early Intervention and Investment Framework.
Victoria’s Digital Future Now
Funding the delivery of business-grade broadband across suburbs and regional towns to enable businesses, employees and job seekers to fully participate in the emerging digital economy.
Also funding the eradication of mobile blackspots and improved connectivity in regional Victoria, which will support public safety, improve digital connectivity, boost jobs and regional economic growth.
Free public access to Wi-Fi in Melbourne
Funding to keep the public Wi-Fi access free and available in Melbourne’s CBD.
Objective 3: Deliver corporate services that enable efficiency, productivity and high-quality service delivery
This objective aims to accelerate common corporate services to deliver integrated and customer-centred shared services to government agencies. Areas include procurement, office accommodation management, carpool and government library services and shared central agency corporate services.
Indicators
- Benefits delivered as a percentage of expenditure under managed state purchasing contracts, including reduced and avoided costs.
- Optimise accommodation footprint and costs to meet business and workforce requirements.
- High-quality whole of government common services are provided to government agencies.
Key priorities and initiatives
Services to government
- Developing and maintaining a framework of whole of government policies, strategies, standards and guidelines which promote the efficient and effective use of common services including procurement, office accommodation management, carpool and government library services.
- Managing a program of whole of government procurement contracts to ensure optimum benefit to government.
- Providing strategic and fit-for-purpose shared services advisory to customers to deliver value to the Victorian Government.
- Providing whole of government office accommodation and accommodation management services.
- Providing VicFleet, carpool, government library services and shared corporate services.
- Providing high quality corporate shared services to government clients for finance, HR, ICT, procurement, risk and reporting services.
BP3 Output initiatives providing funding for 2025-26
Common Corporate Platforms program
Implement the Vic Gov People project (within the Common Corporate Platforms program), which will deliver a standardised human resources and payroll platform along with a centralised shared services capability for the Department of Government Services, the Department of Premier and Cabinet, and the Department of Treasury and Finance.
Social procurement support
Continue the partnership with Kinaway Aboriginal Chamber of Commerce and Social Traders to support Government’s social procurement framework.
Providing corporate transportation services
Funding is provided to continue corporate transportation services to eligible passengers.
Centralised management of government accommodation
Centralised funding for government accommodation management to drive efficiencies through optimisation of the overall accommodation portfolio.
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