Revise policy frameworks and service standards for the new Support and Safety Hubs

In progress

Who is leading the change

  • Family Safety Victoria

The Victorian Government revise relevant policy frameworks and service standards in the light of the new Support and Safety Hubs and the redesigned service system. This includes revising standards for family violence service providers (including men’s behaviour change programs) and key health and human services that respond to family violence, as well as the Victoria Police Code of Practice for the Investigation of Family Violence.

  • Family Safety Victoria has supported interdepartmental members of The Orange Door Project Working Group to identify relevant policy frameworks and service standards which have been or will need to be revised.

    The Orange Door Network continues to be rolled out in a staged approach, and policies and frameworks are, by necessity, supporting both the existing system and the redesigned system. There have been a number of key state-wide updates and revisions (such as the Family Violence referral protocol between the Department of Health and Human Services, Family Safety Victoria, Department of Justice and Community Safety and Victoria Police) as well as development of new policies and guidance (such as the Multi Agency Risk And Management Framework resources, family violence after hours crisis responses operational guidelines and Family Violence Information Sharing Scheme), which reflect recent family violence reforms, including the establishment of The Orange Door Network. Other policy revisions target relevant workforces within areas where The Orange Door Network is operational.

    As The Orange Door Network is implemented across Victoria, departments and agencies will continue to update and refine their policies, guidelines and frameworks to reflect the evolving design of the model.

  • The foundational model for the Support and Safety Hubs, now known as The Orange Door, is now in place. It details the baseline requirements, processes and operational specifications for The Orange Door model for the 5 operational areas and this will evolve over time.

    To date, much work has been done across the Victorian government to align frameworks, policies and guidance to reflect The Orange Door and redesigned service system. To support role clarity and effective referral pathways with other key departments and agencies, FSV developed a suite of Interim Operational Guidance on Services Interfaces with The Orange Door. As part of this process, FSV also supported departments and agencies to identify and update their internal policies and guidance where relevant. Prior to and since the commencement of The Orange Door in 2018, interface guidance between The Orange Door and the following agencies was completed:

    • Magistrates’ Court of Victoria
    • Victoria Police
    • Child Protection and Integrated Family Services
    • Community Operations and Victims Support Agency (COVSA)
    • Men’s Referral Service
    • Risk Assessment and Management Panels (RAMPs)
    • Safe steps (completed in 2020)

    A series of interrelated reform work to support the revision of standards for family violence service providers has also been implemented including:

    • The Minimum Standards for Men's Behaviour Change Programs (MBCPs) have been updated following review and sector consultation. The standards which came into effect in July 2018, are supported by practice guidance.
    • Phase 1 of the Family Violence Multi-Agency Risk Assessment and Management Framework implemented in September 2018.
    • Metaphase 1 of the Child Information Sharing Scheme (CISS) and Family Violence Information Sharing Scheme (FVISS) was implemented in September 2018.
    • The Family Violence after-hours crisis responses operational guidelines were developed in 2019 to support consistent responses across Victoria.
    • Personal Safety Initiative Operational Guidelines (September 2019).
    • Code of Practice: Principles and Standards for Specialist Family Violence Services for Victim-Survivors (interim).

    In March 2019, members of The Orange Door Working Group provided a summary of internal policy frameworks and guidance that have been or will need to be revised to acquit Recommendation 40. The following polices, guidance and frameworks have been revised to incorporate The Orange Door:

    • Family violence referral protocol between the DHHS, FSV, DJCS and Victoria Police.
    • Victoria Police Manual Family Violence and Child information sharing.
    • Victoria Police intranet page for The Orange Door.
    • RAMP Corrections Members Training.
    • Community Corrections Services 'Managing Family Violence Practice Guidelines.'
    • Corrections Victoria 'Family Violence Information Sharing Scheme Operating Manual.'
    • Corrections Victoria Central Information Point MOU.
    • Procedural requirements for referral and consultation Child Protection and Child FIRST (DHHS Integrated Family Services).
    • Program Requirements for Family and Early Parenting Services (DHHS Integrated Family Services).
    • Alliance Planning & Biannual Meetings (DHHS Integrated Family Services).
    • Service Activity: System Enablers (DHHS Integrated Family Services).
    • Service Activity: Intake and Access (DHHS Integrated Family Services).
    • L17 Family Violence Historical Search – advice (DHHS Child Protection).

    Where possible, departments and agencies prioritised the revision of key documents, however in March 2019 The Orange Door working group members identified that the following guidelines and frameworks are still being reviewed or under development due in some instances, to an ongoing program of aligned reform work for the overarching systems design:

    • Corrections Prison 'Responding to Family Violence Operating Guidelines.'
    • Offender Management Framework (Corrections).
    • A strategic framework for Family Services (DHHS Integrated Family Services).
    • Intensive Family Services Program Guidelines (DHHS Integrated Family Services).
    • Early Childhood Development Program Guidelines (DHHS Integrated Family Services).
    • Reporting Concerns about Children or Young People (DHHS Integrated Family Services).
    • Family violence services including perpetrator programs (service description) (DHHS Child Protection).
    • Working with adult perpetrators of family violence (DHHS Child Protection).
    • Planning for a child's safety where there is family violence (DHHS Child Protection).

    In addition, FSV has been progressing the following work in alignment with the development and implementation of The Orange Door:

    • Aboriginal family violence consultants’ guidelines.
    • Specialist Family Violence Case management model (due for completion by end of 2020, with implementation in 2021).
    • Interface between The Orange Door and legal services, housing and homelessness services, financial counselling services (due for completion by 2021).
    • Perpetrator Practice Guidance – MARAM resource (in development).

    An update on this suite of work was scheduled to be sought in March 2020, however due to re-prioritisation of activity to support COVID-19 response and recovery, this was deferred.

  • Forecast implementation date: 30 June 2022.

Reviewed 07 January 2021

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