Support and Safety Hubs in the 17 Department of Health and Human Services regions

In progress

Who is leading the change

  • Family Safety Victoria

The Victorian Government introduce Support and Safety Hubs in each of the state’s 17 Department of Health and Human Services regions. These hubs should be accessible and safe locations that:

  • receive police referrals (L17 forms) for victims and perpetrators, referrals from non–family violence services and self-referrals, including from family and friends
  • provide a single, area-based entry point into local specialist family violence services, perpetrator programs and Integrated Family Services and link people to other support services
  • perform risk and needs assessments and safety planning using information provided by the recommended statewide Central Information Point
  • provide prompt access to the local Risk Assessment and Management Panel
  • provide direct assistance until the victim, perpetrator and any children are linked with services for longer term support
  • book victims into emergency accommodation and facilitate their placement in crisis accommodation
  • provide secondary consultation services to universal or non–family violence services
  • offer a basis for co-location of other services likely to be required by victims and any children
  • Family Safety Victoria, in collaboration with government, peak bodies and partner agencies, is leading work to design and establish The Orange Door Network (previously known as the Support and Safety Hubs).

    The Orange Door Network is a new way for women, children and young people experiencing family violence and families in need of support with the care, wellbeing and development of children and young people to access the support they need to be safe and supported. It replaces existing access points for victim survivors and perpetrators of family violence (including L17 police incident reports) and children and families in need of support (Child FIRST). Designing, establishing and implementing The Orange Door Network across Victoria is a large scale, transformational reform that requires sustained effort and a significant investment. As part of the 2017/18 State Budget, $448.1 million has been allocated over 4 years to establish The Orange Door Network.

    As The Orange Door Network is established in each Department of Health and Human Services (DHHS) area, Family Safety Victoria works in close partnership with agencies partnering in The Orange Door Network and other stakeholders to establish the governance, workforce and operational arrangements and ensure that the state-wide service model is appropriately tailored to the local area context.

    The Victorian Government is committed to ensuring all Victorians have access to The Orange Door Network by the end of 2022.

    Family Safety Victoria is setting out the plan to deliver a foundational level of service in all DHHS areas by the end of 2022, and the iterative approach to developing the service model to full concept.

    This phased establishment of The Orange Door Network ensures that lessons from implementation and operational experience continues to inform further rollout. Continued design and implementation work is also informed by the evidence of what works, and what has not worked, in other service delivery models from across Australia and the world. The design of The Orange Door Network will also develop alongside the reforms across the service system.

  • The Orange Door Network is now operational in 7 areas including Bayside Peninsula, North Eastern Melbourne, Inner Gippsland, Barwon, Mallee, Central Highlands and Loddon).  Once established in an area the service can be accessed via a primary site, other access points located across the area, outposted service sites, through outreach services or via the phone. Referrals can also be received via email. This ensures a number of different ways that those in need of support can access the service, including a range of ways to access face-to-face support.

    Implementation is underway in a further 6 areas which are expected to open in 2021 including Goulburn, Inner Eastern Melbourne, Ovens Murray, Southern Melbourne, Outer Gippsland and Wimmera South West. Planning is on track to deliver state-wide roll-out across the remaining 4 areas in 2022 to achieve state-wide rollout across all 17 DHHS areas by the end of 2022.

    As at October 2020 over 110,000 people including over 43,200 children have been referred, or directly sought help from The Orange Door. This includes people who sought help from the first 5 Orange Door areas that opened in 2018, as well as well as from the Central Highlands Area and Loddon Orange Doors, which commenced in mid and late October 2020 respectively.

    The establishment of The Orange Door Network have been done in strong partnerships with government community service organisations and aboriginal community-controlled organisations. Area based governance arrangements oversee operations in each area including the Hub Leadership Group, established in each of these areas to support the implementation and continue to provide oversight of The Orange Door network operations, as well as Operational Leadership Groups and Aboriginal Advisory Groups.

    The Orange Door Network Service Model (available on The Orange Door Network website) articulates the minimum requirements, processes and operational specifications for each service, providing guidance on key service elements including risk assessment planning informed by information from the Central Information Point, and referral processes to support timely connection to the range of services a client may need. This service model guides how The Orange Door Network is operating in each of the areas where The Orange Door Network has been implemented and is fully aligned with the elements of recommendation 37.

    A suite of interface guidance documents between The Orange Door Network and state-wide services including Risk Assessment and Management Panels (RAMPs) have also been published and implemented.

    The Orange Door Network has been the subject of a range of reviews including formal reporting on the implementation of The Orange Door Network by the Family Violence Reform Implementation Monitor, a performance audit undertaken by the Victorian Auditor General’s Office (VAGO), external evaluation of the implementation and operation of The Orange Door Network in 2018. Implementation timeframes have been adjusted and processes refined to allow for greater workforce planning, culture building and operations development. These reviews together with operational experiences have provided valuable learning which has shaped the forward implementation approach and continuous improvement of The Orange Door Network

  • Forecast implementation date: 30 June 2022.

Reviewed 06 January 2021

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