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Sharing experiences and data from the third year of service delivery

This annual report uses service provision data to explain how The Orange Door network supported people in the 2020-21 financial year. Information and data have been collected from the Client Relationship Management (CRM) system used by The Orange Door network. This system continues to be enhanced to provide data to inform service delivery, policy and improvements.

As data collection and reporting processes continue to be strengthened, we will gain a clearer picture of the experience of accessing The Orange Door network and the services people need to be safe and supported.

Presentation of the data

In many cases, the data is broken down by quarters:

  • Quarter 1 (July – September 2020)
  • Quarter 2 (October – December 2020)
  • Quarter 3 (January – March 2021)
  • Quarter 4 (April – June 2021).

Throughout the report these are referred to as Q1, Q2, Q3 and Q4. Data extracted from the CRM for this report was extracted in December 2021, which allows for most of the information from 2020-21 to be finalised (noting that this may not occur until a case is closed). In some instances, this report provides comparisons between data from 2018-19 and 2019-20.

Inherent limitations

It should be noted that 2018-19 data does not reflect a full year of operations for the North East Melbourne and Inner Gippsland areas, which commenced in July 2018 and November 2018 respectively. Similarly, the current reporting period of this report (2020-21) does not reflect a full year of operations for the Central Highlands (October 2020), Loddon (October 2020) and Goulburn (April 2021) areas. Accordingly, comparisons involving these areas must be treated with caution. Given the dynamic nature of the CRM, data used for comparative purposes from 2018-19 and 2019-20 was extracted in December 2021 to allow for a more accurate reflection of any updates to the data after the relevant annual reports for those years were produced. Therefore, the figures may be slightly different to those that were published in previous annual reports.

It is also important to note that due to the staggered nature of the implementation and commencement of Orange Door sites in new areas, the opening of new sites results in additional capacity across the network thereby contributing to growth in overall service delivery. This is particularly noticeable when comparing to a previous period when fewer sites were in operation.

Reviewed 19 May 2022

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