Any approved providers who need support or advice on how to update information in NQA ITS are encouraged to visit the NQA IT System Help Centre , where information is searchable and listed by topic.
Unfortunately, VECRA is unable to assist with these queries - the Australian Children's Education and Care Quality Authority (ACECQA), is responsible for the NQA IT system, and they are best placed to assist with technical support or other questions.
If you’re experiencing technical issues using the NQA IT system, support is available via the NQA IT System Technical Support page.
To help approved providers with the rollout of the National Early Childhood Worker Register, a dedicated page has been created in the NQA ITS Help Centre to provide technical support and step-by-step guides on this topic.
ACECQA has also set up a dedicated phone line and email address for questions about the National Early Childhood Worker Register.
- Email: WorkerRegister@acecqa.gov.au
- Phone: 1300 422 327
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