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West Turk Housing and Elderly Services Co-operative Ltd

Registered Housing Provider (HP) under the Housing Act 1983 (Vic) since 2009.


Registered agencies must comply with Performance Standards established under the Housing Act 1983 (Vic). The Housing Registrar monitors agency performance and issues a compliance rating.

Hint. Tap the house icons in the table below to view West Turk's compliance rating.


Housing portfolio


Key Performance Measures

Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified. 

Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).

  • West Turk did not report any vacancies between 2019-20 and 2022-23.

Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).

Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.

Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days. 

Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance. In 2021-22, West Turk surveyed 30 tenants. Sixty per cent (18 tenants) of those tenants responded.