Emergency Recovery Support Program

Emergency Recovery Support Program

Emergency recovery support is available for people directly impacted by the January 2026 fires.

If this emergency has impacted you, it can be hard to know what to do next.

A range of support is available, based on you or your family’s needs.

Recovery support officers can guide you on your journey.

Emergency recovery support can be as simple as advice on what services are available or connecting you with programs that can help you.

Emergency recovery support can help with things like:

• finding local services near you
• insurance and legal questions
• money problems
• your health and wellbeing
• registering for government services.

If you need extra support, you may get help from a dedicated recovery support worker. They will work with you to find and access services you need.

If you were impacted by another emergency unrelated to the January 2026 fires, contact your local council to find supports in your area.

You can also find out more about support, advice and counselling available throughout your recovery.

Access Emergency Recovery Support can be accessed via:

The Emergency Recovery Hotline on 1800 560 760(opens in a new window) from 9 am to 5 pm, Monday to Sunday. Press 9 for an interpreter or call Translating and Interpretation Service (TIS) on 131 450.

Community Recovery Officers

The recovery journey can be long and difficult. Recovery Hubs serve as a one-stop-shop for disaster-affected communities to access services and information.

30 new Community Recovery Officers will be based in these hubs to provide local help to bushfire-affected communities.

Recovery Hub locations can be found on our January 2026 Victorian bushfires webpage.