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Emergency Services Outreach Guidelines

A guide to providing Psychological First Aid to individuals, families and households affected by emergencies.

Link to resource

This resource is hosted on the Australian Red Cross website.
PDF DOC | 1.38MB

The Australian Red Cross has a range of useful emergency management resources. The resources can help prepare for, respond to, and recover from disasters.

Resources are available for organisations, communities, parents and caregivers, and teachers.

You can download many resources from the Australian Red Cross website. These include emergency preparedness videos and information flyers in local community languages.

This emergency management resource is part of the Australian Red Cross collection.

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Resource details
Title Emergency Services Outreach Guidelines
Owner Australian Red Cross
Date last updated January 2015
Resource type Tool

What is this about?

These guidelines on emergency services' outreach are designed to guide and assist outreach. Topics include safety, privacy and information gathering, referrals, entering a property, child protection, family violence, illegal activity, aggressive behaviour, self harm and suicide.

Who is this resource for?

  • Local Government
  • Community Service Organisation
  • Non Government Organisation
  • Community Recovery Committees

Table of contents

  • Introduction
  • Safety
  • Privacy, Information Gathering
  • Referrals
  • Entering a Property
  • Child Protection
  • Family Violence
  • Illegal Activity
  • Aggressive Behaviour
  • Self Harm
  • Suicide

Reviewed 08 November 2021

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