Emergency Services Outreach Guidelines

A guide to providing Psychological First Aid to individuals, families and households affected by emergencies.


Resource details
Title Emergency Services Outreach Guidelines
Owner Australian Red Cross
Date last updated January 2015
Resource type Tool

What is this about?

These guidelines on emergency services' outreach are designed to guide and assist outreach. Topics include safety, privacy and information gathering, referrals, entering a property, child protection, family violence, illegal activity, aggressive behaviour, self harm and suicide.

Who is this resource for?

  • Local Government
  • Community Service Organisation
  • Non Government Organisation
  • Community Recovery Committees

Table of contents

  • Introduction
  • Safety
  • Privacy, Information Gathering
  • Referrals
  • Entering a Property
  • Child Protection
  • Family Violence
  • Illegal Activity
  • Aggressive Behaviour
  • Self Harm
  • Suicide