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Ensure voices of victims are heard and inform policy development and service delivery

Recommendation:
201
Status:
In progress

Who is leading the change

  • Family Safety Victoria

The Victorian Government and agencies that respond to family violence identify and develop safe and constructive ways to ensure that the voices of victims are heard and inform policy development and service delivery.

  • Family Safety Victoria will ensure the key recommendations of the Valuing the Lived Experience Insights Report and the reports of the Implementation Monitor are applied through:

    • The development of a strengthened operating model designed jointly with the Victim Survivors’ Advisory Council (VSAC). The strengthened model will include ethical guidance for engaging with people with lived experience of family violence and apply a trauma-informed approach.
    • The development of options to diversify and expand government’s approach to engaging with people with lived experience across other parts of government.
    • Engagement across government and the sector to grow, support and activate the emerging practice field of engaging people with lived experience.
    • Implementation of a client partnership strategy for The Orange Door Network, including processes to collect client voice data, including feedback in languages other than English.
    • Client voice data collection through paper surveys commenced in The Orange Door Network in July 2019.
    • Family Safety Victoria engaged with the VSAC on the strengthened operating model in June 2020 and will further engagement  will involve the use of a trauma informed approach. This is further to the recommendation from the Valuing the lived experience report to review the role, function and operating model of VSAC and the development of a trauma-informed and strengths-based approach.
    • Members of the VSAC will be consulted on Family Safety Victoria’s draft ethical guidance framework.
    • In response to the Valuing the Lived Experience report, Family Safety Victoria is currently progressing work to diversify and expand government’s approach to engaging with people with lived experience. This includes the options outlined in the Valuing the lived experience report of a lived experience consultancy pool or database of people with lived experience seeking to partner with government.  Family Safety Victoria scoping options to share  frameworks, processes and tools for engaging people with lived experience with other parts of government.
    • Further to the recommendations in the Valuing the Lived Experience report, Family Safety Victoria will progress an audit of progress across government departments of work to date and evidence of embedding of lived experience in policy development and service delivery.
    • Subject to public health advice, Family Safety Victoria will arrange a symposium i  2021 to share joint learnings on engaging with people with lived experience across government and the sector.

    Over 2020, VSAC has provided valuable advice and insights to the government on family violence reforms.

    • VSAC has informed and helped to shape the second Rolling Action Plan to Ending Family Violence: Victoria's Plan for Change with individual submission and advice on priorities of legal assistance, housing, courts and primary prevention. VSAC members’  voices are integrated as part of the final product for the Rolling Action Plan.
    • VSAC has also informed legislative change,  including advice  on the Judicial Proceedings Reporting Act Amendment Bill 2020; regarding changes to laws that restrict the publishing of information that can identify a sexual offence survivor. VSAC also provided advice on proposed changes to the Children Youth and Families Act, on the intersection between family violence and Child Protection law.
    • VSAC members engaged with the Victorian Law Reform Commission in its consultation on   on options to improve  justice system responses to sexual offences.
    • VSAC has been part of capacity building within Family Safety Victoria and the broader family violence workforce including training case workers and practice leaders for new The Orange Door sites to promote victim-survivor centred practice.
  • Forecast implementation date: 31 December 2020.

Reviewed 06 January 2021

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