Gig Worker Support Service

The Fair Work Legislation Amendment (Closing Loopholes No. 2) Act 2024 was passed in February 2024 and will provide new minimum rights and protections for gig workers, including by enabling:

eligible workers to pursue a minimum standards order (MSO) with binding minimum standards (including minimum rates of pay)
trade unions to negotiate better conditions for digital platform workers
the Fair Work Commission to deal with disputes, including specifically hearing those relating to the unfair deactivation of a worker’s account.

These new laws will provide minimum rights and protections for gig workers who are “employee-like” workers – and enable to them to pursue matters in the Fair Work Commission and access support through the Fair Work Ombudsman in the same way other workers do.

As such, the Gig Worker Support Service will wind up on 30 June 2024.

Relevant general information will still be accessible from this website.

How can we help?

The Gig Worker Support Service is committed to improving fairness and support for gig workers. Our functions include providing information and advice or making a referral to other services to resolve disputes. We can help gig workers to:

understand rights, protections and entitlements under workplace and related laws
make informed decisions about working for a platform
resolve work disputes, by putting gig workers in touch with Government agencies and other services.

We also promote and administer the Voluntary Fair Conduct and Accountability Standards (the Standards) to improve gig work conditions. We can also help platforms to understand and implement the Standards.

There are some simple questions that can help you understand if you’re a gig worker:
- Do you access your work through a digital platform, such as an app or website, and are you paid via the platform/app?
- Are your jobs organised by the platform/app and, are they usually on demand?
- Are you usually free to accept or reject jobs offered by the platform/app as you like?
- Can you choose when you work by logging into the platform/app?
If you answered ‘yes’ to one or more of these questions, you are likely to be a gig worker and we are here to help you.
Contact us via our enquiry form or by calling 1800 000 478.
The Gig Worker Support Service is for gig workers and platforms in all industries. Gig work is well established in:
- ride share
- food delivery
- disability support and aged care.
It’s also increasingly common in a wide variety of other industries, including:
- creative industries (such as graphic design, writing, photography, and videography)
- information technology (such as coding, and software development)
- psychological counselling
- domestic services (such as cleaning and home maintenance).
The Gig Worker Support Service (GWSS) is the first of its kind in Australia.

The Victorian Government established the service in response to the Inquiry into the Victorian On-Demand Workforce.

The Inquiry considered gig work in Victoria, including:
- the flexibility it can offer workers, and
- the concerns about the wages and conditions gig workers receive.
The Government supports the Inquiry’s 20 recommendations and has committed to work progressively towards implementing them.

The GWSS implements recommendations 8 and 9, by providing gig workers with a clear primary source of support. For more information, visit Engage Victoria.

Jobs & careers

Updated 28 March 2024