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What is gig work?

Gig work is work accessed through or organised by digital platforms. These digital platforms are websites or apps that match people that need work done with people who want to do that work.

Gig workers can be employees or independent contractors (non-employee workers).

What are common gig work industries?

The Gig Worker Support Service is for gig workers and platforms in all industries. Gig work is well established in:

  • transportation
  • food delivery
  • disability support and aged care.

It’s also increasingly common in a wide variety of other industries, including:

  • creative industries (such as graphic design, writing, photography, and videography)
  • information technology (such as coding, and software development)
  • psychological counselling
  • domestic services (such as cleaning and home maintenance).

How can we help?

The Gig Worker Support Service is committed to improving fairness and support for gig workers. Our functions include providing information and advice or making a referral to other services to resolve disputes. We can help gig workers to:

  • understand rights, protections and entitlements under workplace and related laws
  • make informed decisions about working for a platform
  • resolve work disputes, by putting gig workers in touch with Government agencies and other services.

We also promote and administer the Voluntary Fair Conduct and Accountability Standards (the Standards) to improve gig work conditions We can also help platforms to understand and implement the Standards.

  • The Gig Worker Support Service (GWSS) is the first of its kind in Australia.

    The Victorian Government established the service in response to the Inquiry into the Victorian On-Demand Workforce.

    The Inquiry considered gig work in Victoria, including:

    • the flexibility it can offer workers, and
    • the concerns about the wages and conditions gig workers receive.

    The Government supports the Inquiry’s 20 recommendations and has committed to work progressively towards implementing them.

    The GWSS implements recommendations 8 and 9, by providing gig workers with a clear primary source of support. For more information, visit Engage VictoriaExternal Link .

Reviewed 21 May 2023

Industrial Relations Victoria

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