Interpreting service and translations to help you understand the information, advice and support provided by the Gig Worker Support Service.
What is gig work?
Gig work is work accessed through or organised by digital platforms. These digital platforms are websites or apps that match people that need work done with people who want to do that work.
Gig workers can be employees or independent contractors (non-employee workers).
What are common gig work industries?
The Gig Worker Support Service is for gig workers and platforms in all industries. Gig work is well established in:
- food delivery
- disability support and aged care.
It’s also increasingly common in a wide variety of other industries, including:
- creative industries (such as graphic design, writing, photography, and videography)
- information technology (such as coding, and software development)
- psychological counselling
- domestic services (such as cleaning and home maintenance).
How can we help?
The Gig Worker Support Service is committed to improving fairness and support for gig workers. Our functions include providing information and advice or making a referral to other services to resolve disputes. We can help gig workers to:
- understand rights, protections and entitlements under workplace and related laws
- make informed decisions about working for a platform
- resolve work disputes, by putting gig workers in touch with Government agencies and other services.
We also promote and administer the Voluntary Fair Conduct and Accountability Standards (the Standards) to improve gig work conditions We can also help platforms to understand and implement the Standards.
The Gig Worker Support Service (GWSS) is the first of its kind in Australia.
The Victorian Government established the service in response to the Inquiry into the Victorian On-Demand Workforce.
The Inquiry considered gig work in Victoria, including:
- the flexibility it can offer workers, and
- the concerns about the wages and conditions gig workers receive.
The Government supports the Inquiry’s 20 recommendations and has committed to work progressively towards implementing them.
The GWSS implements recommendations 8 and 9, by providing gig workers with a clear primary source of support. For more information, visit Engage .
Voluntary Fair Conduct and Accountability Standards
A national first, designed to promote fairness and transparency between on-demand platforms and non-employee gig workers in Victoria.
Work status information for gig workers
Employment and independent contracting explained, and help available to clarify your work status.
Safety and injury information for gig workers
Getting help if you have safety concerns about your work, or have been injured at work.
Conditions and pay information for gig workers
Find out more about your legal rights, entitlements and obligations as a gig worker.
Unfair treatment and job loss information for gig workers
Protections from unfair treatment and help available if your platform account has been deactivated.
Contracts between gig workers and platforms
Gig workers usually have a written contract, sometimes called a ‘user agreement’ with the platform they access work through. Find out more about worker contracts with platforms and where to get help.
Gig Worker Support Service enquiry handling policy
When contacting the Gig Worker Support Service you can expect a level of service which adheres to key customer service principles.
Gig Worker Support Service complaint handling policy
We welcome all feedback on our quality of service and complaints are carefully reviewed to ensure that we meet our commitment to continuous improvement.
Reviewed 21 May 2023