To achieve our vision, mission, and goals, LCV will focus on five strategic priorities for the next 3 years.
Strategic priorities will be reviewed on an annual basis to ensure currency.
1. Development of our people
Activities:
- Develop a workforce plan that defines the skills and capabilities that are critical to our regulatory work, identifies gaps, and plans to address those gaps including through training, development, and recruitment.
- Develop a culture and work practices that promote:
- Thinking and acting like “one LCV”;
- Communication;
- Change leadership;
- Proactivity;
- Flexibility and adaptability; and
- Risk based and proportionate decision making.
How we will measure success:
- Engagement scores
- Staff retention
- Stakeholder satisfaction survey results
- Achievement of performance targets
2. Increase awareness, education and training
Activities:
- Develop an education and training strategy that identifies the support industry needs to fulfill its social license and comply with regulatory requirements, identifies gaps, and plans to address those gaps.
- Develop a communications strategy to increase public, industry, and stakeholder awareness and engagement with LCV.
- Improve the clarity and accessibility of our communications, to make it easier for stakeholders to engage with our regulatory program and act on the information they receive.
How we will measure success:
- Compliance statistics
- Measurable actions under communications strategy
- Stakeholder satisfaction survey results
- Reduction in brand confusion
3. Strengthen relationships with stakeholders
Activities:
- Develop a stakeholder engagement plan to build marketplace presence and trust in the regulator.
- Leverage relationships to understand and respond to new business models, trends, emerging risks, and identify opportunities to work together as part of an integrated system.
- Define LCV’s service standards to stakeholders, and measures that underpin those standards.
How we will measure success:
- Stakeholder satisfaction survey results
- MOUs in place with partners
- Measurable actions under stakeholder engagement plan
- Performance against service standards
4. Review and update our regulatory approach
Activities:
- Review our regulatory framework to identify gaps and develop a plan to achieve best practice regulation that realises our vision, mission, and Government policy objectives, with a focus on:
- Strengthening our risk-based licensing framework;
- Strengthening our risk-based compliance and enforcement framework, to achieve general and specific deterrence;
- Increasing our use of data and intelligence to provide greater insight and identify and respond to systemic risk; and
- Modernizing our ICT systems to improve efficiency, effectiveness, and service quality and accessibility for stakeholders.
- Develop and implement assurance systems to ensure the regulatory program continues to deliver intended outcomes.
How we will measure success:
- Achievement of service standards
- Enforcement actions
- ICT transformation benefits
- Stakeholder satisfaction survey results
- Successful policy implementation
5. Strengthen our governance and operating model
Activities:
- Confirm and embed a fit for purpose governance framework and operating model that enables the liquor regulator to deliver on its mandate.
- Implementation of LCV’s strategic plan is supported by business plans, performance plans, training, and appropriate performance measures developed in partnership with Government.
- Work with Government to transition to a sustainable business model that reflects the principles of cost recovery.
- Demonstrate accountability to Government through performance reporting, and dialogue and advice to DJCS and the Minister on policy implementation and emerging risks.
How we will measure success:
- Effective exercise of VLC functions
- Sustainable business model
- Performance reporting to Government
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