Make a complaint about an early childhood service

Complaints about services

You can complain to your early childhood education and care service, or to the Victorian Early Childhood Regulatory Authority (VECRA) directly, if you:

• have concerns about the safety, health or wellbeing of children
• are worried about the behaviours and practices of staff at an early childhood service
• believe there have been any incidents of physical and sexual abuse of a child at an early childhood service.

Make a complaint about a service to VECRA

You can make a complaint about an early childhood service directly to VECRA by:

• filling in our online complaint form
• contacting your local VECRA office – use our interactive map to locate your local office
• phoning our enquiries line on 1300 307 415, Monday to Friday between 9 am and 5 pm.

Complaints about VECRA

You can make a complaint about:

• a VECRA staff member
• your satisfaction with an action taken by VECRA.

To make a complaint or give feedback, contact your local VECRA regional office. Use our interactive map to locate your local VECRA office.

If your regional office cannot resolve your complaint, complete the online complaint form or phone 1300 307 415 Monday to Friday between 9 am and 5 pm.

When you lodge a complaint, we will:

• acknowledge your complaint
• contact you if we require further information
• aim to resolve your complaint promptly
• provide you with a written response that is clear and informative
• help you contact the right person if you are not satisfied with the outcome of your complaint.

Public Interest Disclosures

The Public Interest Disclosures Act 2012 (Vic) aims to encourage and assist people to report improper conduct in the Victorian public sector and provides certain protections for people who make a disclosure. Public interest disclosures are reports about:

• improper conduct of public bodies or public officers (such as corrupt conduct)
• detrimental action that a public officer or public body has taken against a person in reprisal for them (or another person) having made a public interest disclosure or cooperated with the investigation of a public interest disclosure.

Read our Public Interest Disclosure Policy (376 KB, DOCX)

Phone us using an interpreter

You can contact our main switchboard using an interpreter.

1. Call the National Translating and Interpreting Service (TIS National) on 131 450
2. Ask them to call 1300 307 415 (Monday to Friday, 9 am to 5 pm)
3. They will stay on the phone call and interpret.