Contact the Victorian Early Childhood Regulatory Authority (VECRA)

Get in touch with us via the contact details below.

General enquiries

• Phone: 1300 307 415 (Monday to Friday, 9 am to 5 pm)
• Email: vecra@education.vic.gov.au
• Address: GPO Box 4367 Melbourne, VIC 3001

Make a complaint

You can make a complaint about an early childhood service directly to VECRA by filling in our online complaint form.

Find out more information about making a complaint.

Media enquiries

Email us at vecra.media@education.vic.gov.au

Find your region

Phone us using an interpreter

You can contact our main switchboard using an interpreter.

1. Call the National Translating and Interpreting Service (TIS National) on 131 450
2. Ask them to call 1300 307 415 (Monday to Friday, 9 am to 5 pm)
3. They will stay on the phone call and interpret.

Phone us using the National Relay Service

The National Relay Service is available as a phone solution for people who are deaf or have a hearing or speech impairment. It's available 24 hours a day, 7 days a week Australia-wide. All calls are free and confidential.

National Relay Service (NRS)

If you are deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

1. Contact us through your preferred NRS call channel detailed on NRS call numbers and links(opens in a new window).
2. Provide the NRS with our phone number 1300 366 356.

For more information, visit: About the National Relay Service

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