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Porter Davis Homes Customer Support Payment Scheme

Refunds of deposits of up to 5% of domestic building contract value.

The Porter Davis Homes Customer Support Payment Scheme is now closed. 

The information provided below is for reference only. 

Applications for the Porter Davis Homes Customer Support Payment Scheme closed on 29 August 2023. This scheme is available for customers who signed a HIA contract with Porter Davis and paid a deposit for their home construction in Victoria but were left without domestic building insurance due to Porter Davis breaching their obligations.

Eligible Porter Davis Homes customers must have:

  • entered into a Housing Industry Association (HIA) Domestic Building Contract; and
  • paid a deposit for the building of their home in Victoria; but
  • been left without domestic building insurance, as a result of Porter Davis Homes breaching its obligations.

The Victorian Government has recently announced support for additional groups, further information is available at Liquidated Builders Customer Support Payment Scheme.

How the support payment works

To receive a support payment under the Porter Davis Homes Customer Support Payment Scheme, eligible customers need to complete an online application form and submit the necessary documents. DGS will assess all applications and inform customers of the outcome.

Once deemed eligible, customers must fill out an additional form agreeing to the terms and conditions of the support payment. These conditions include transferring their rights under the building contract with a Porter Davis Homes Group company to the State of Victoria before receiving the support payment. This means that if eligible customers receive a support payment through this scheme to cover their loss, they cannot seek recovery of their deposit through the liquidation process. Customers are encouraged to seek further legal advice prior to applying for this scheme.

Payments made under this scheme will be up to 5 per cent of the total value of the Domestic Building Contract, which aligns with the maximum deposit allowed by the Domestic Building Contracts Act 1995 (Vic). If you have progressed beyond the deposit stage and begun building works, please contact the Victorian Managed Insurance Authority (VMIA) to discuss a claim for Domestic Building Insurance.


To qualify for the Porter Davis Homes Customer Support Payment Scheme, you need to be a Porter Davis Homes customer who does not have domestic building insurance due to Porter Davis failing to meet its obligations, and you:

  • signed a HIA Domestic Building Contract for the build of your home in Victoria
  • paid a deposit (as a lump sum or instalments) under a HIA Domestic Building Contract to Porter Davis Homes
  • have not had a building permit issued in relation to your project.

Supporting documents

You must provide copies of the following documents to support your application:

  • a signed Porter Davis Homes HIA Domestic Building Contract
  • receipts/statements showing payment/s of your deposit to the Porter Davis Group.

Application process

Applications opened on 29 May 2023 and closed at 4pm on 29 August 2023. The application process is outlined below:

Step 1: Application submitted.

Step 2: Application assessed (more information requested, if required).

Step 3: Outcome notification. In general, most applications are processed within a few weeks. However, depending on the complexity of your application, it may take up to a maximum of 90 days from the time all the required documents are received.

Step 4: Terms and conditions form signed by customer and bank details submitted for payment. Where multiple owners are involved, co-signatories to the contract are given up to 10 days to either support or challenge the application process.

Step 5: Payment made.

Application guidelines

Before applying for the Porter Davis Homes Customer Support Payment Scheme, please read the Funding guidelines and frequently asked questions.

More information

For more information and support, please email