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Details
Title | Communicating in recovery |
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Owner | Australian Red Cross |
Resource type | Handbook |
What is this about?
A guide on communicating in recovery for people working and managing information in a post emergency / disaster environment. It includes methods of communication, inclusive communications and additional resources.
Who is this resource for?
- State Government
- Local Government
- Community Service Organisations
- Non Government Organisations
- Community Recovery Committees
Table of contents
General information
- About this guide
- What is recovery?
- What are recovery communications?
- Three rules for recovery communications
- Principles for recovery communications
- Psychological challenges
- to communication
- Practical challenges
- Utilising information ‘conduits’
- Using images of affected people in your communications
- Building a feedback loop
- Communications needs assessment (CNA)
Methods of communication
- Community meetings Face to face
- Word of mouth
- Pamphlets/flyers/ brochures/fact sheets
- Print newsletters
- Email newsletters Notice boards
- Posters/billboards Local newspapers Radio
- SMS mailouts Websites
- Blogs
- Video communication Social media
Inclusive communications: getting the message across
- Introduction
- Gender in recovery
- Aboriginal and Torres Strait Islander communities
- Children
- (infant, preschool and primary school)
- Young people (12 - 25 years)
- Older people
- Those with a physical impairment
- Those with a cognitive or
- learning difficulty
- Grieving and bereaved
- Those with literacy issues
- Those with existing disadvantage Religious groups
- People with culturally and linguistically diverse (CALD) backgrounds
- Displaced people
Additional resources
- Dealing with the media
- How to advocate for forgotten emergencies
- How to write a media release
- Monitoring and evaluating your communications
- Where to find further information Useful websites
- Useful resources from
- other organisations
- Bibliography
- Templates
Reviewed 08 November 2021