Victoria government logo

Communicating in recovery

For people or organisations working and managing information in a post emergency/disaster environment.

Link to resource

This resource is hosted on the Australian Red Cross website.

The Australian Red Cross has a range of useful emergency management resources. The resources can help prepare for, respond to, and recover from disasters.

Resources are available for organisations, communities, parents and caregivers, and teachers.

You can download many resources from the Australian Red Cross website. These include emergency preparedness videos and information flyers in local community languages.

This emergency management resource is part of the Australian Red Cross collection.

Download document


Resource details
Title Communicating in recovery
Owner Australian Red Cross
Resource type Handbook

What is this about?

A guide on communicating in recovery for people working and managing information in a post emergency / disaster environment. It includes methods of communication, inclusive communications and additional resources.

Who is this resource for?

  • State Government
  • Local Government
  • Community Service Organisations
  • Non Government Organisations
  • Community Recovery Committees

Table of contents

General information

  • About this guide
  • What is recovery?
  • What are recovery communications?
  • Three rules for recovery communications
  • Principles for recovery communications
  • Psychological challenges
  • to communication
  • Practical challenges
  • Utilising information ‘conduits’
  • Using images of affected people in your communications
  • Building a feedback loop
  • Communications needs assessment (CNA)

Methods of communication

  • Community meetings Face to face
  • Word of mouth
  • Pamphlets/flyers/ brochures/fact sheets
  • Print newsletters
  • Email newsletters Notice boards
  • Posters/billboards Local newspapers Radio
  • SMS mailouts Websites
  • Blogs
  • Video communication Social media

Inclusive communications: getting the message across

  • Introduction
  • Gender in recovery
  • Aboriginal and Torres Strait Islander communities
  • Children
  • (infant, preschool and primary school)
  • Young people (12 - 25 years)
  • Older people
  • Those with a physical impairment
  • Those with a cognitive or
  • learning difficulty
  • Grieving and bereaved
  • Those with literacy issues
  • Those with existing disadvantage Religious groups
  • People with culturally and linguistically diverse (CALD) backgrounds
  • Displaced people

Additional resources

  • Dealing with the media
  • How to advocate for forgotten emergencies
  • How to write a media release
  • Monitoring and evaluating your communications
  • Where to find further information Useful websites
  • Useful resources from
  • other organisations
  • Bibliography
  • Templates

Reviewed 08 November 2021

Was this page helpful?