vic_logo

Performance against output performance measures

Our performance against our output performance measures.

The section provides information about DPC’s performance against our output performance measures. It provides comparison with our output targets that were published in the Departmental Performance Statement section of the 2018/19 Victorian Budget Paper No. 3 Service Delivery.

Commentary is provided where there are variances of more than 5 per cent between targets and actual results for performance measures.

Government-wide leadership, reform and implementation

This output provides advice and support to the Premier and Cabinet on all aspects of government policy. This involves advice on issues as they arise, policy coordination, research and analysis, consultation with stakeholders and leadership in long‑term policy development.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Whole of government emergency management forums, meetings and exercises facilitated [1]

number

20

16

–20%

Whole of government forums, meetings and advisory groups chaired [2]

number

80

85

6%

Data projects completed and delivered [3]

number

5

14

180%

Number of projects facilitated by the Behavioural Insights Unit

number

10

10

0%

Quality          

Relevant communication activity compliant with government advertising and communication guidelines

per cent

100

100

0%

Data projects delivered to agreed outputs

per cent

> 80

100

0%

Cost

Total output cost [4]

$ million

163.2

119.8

n/a

n/a

Notes

[1] The 2018–19 full-year actual is lower than the 2018–19 target due to events preceding the 2018 Victorian state election and a reduced requirement for special or emergency meetings.

[2] The 2018–19 full-year actual is higher than the 2018–19 target due to DPC’s increased role in managing whole of government events and meetings.

[3] The 2018–19 full-year actual is higher than the 2018–19 target due to the increased demand for this service across the VPS.

[4] The 2018–19 actual is lower than the 2018–19 target due to machinery of government transfers to DJPR and DHHS effective from 1 January 2019.

Results legend

✔ Performance target achieved or exceeded in a desirable way

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

Strategic advice and government support

This output provides strategic policy analysis and advice to the Premier, leads policy development on key priority issues and supports informed government decision making.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Number of briefs supporting Cabinet and Cabinet committee decision making [1]

number

1,200

699

–42%

Establishment or renewal of ICT whole of government State Purchase Contracts [2]

number

5

7

40%

Victorian Government entities using the Standard User Experience Framework [3]

number

20

24

20%

Average monthly analysis reports generated to guide government decision making [4]

number

65

75

15%

Quality          

Policy services satisfaction rating

per cent

90

92

2%

Timeliness          

Policy services timeliness rating

per cent

95

97

2%

Timely delivery of state events and functions

per cent

100

100

0%

Cost

Total output cost [5]

$ million

106.0

97.7

–8%

Notes

[1] The 2018–19 full-year actual is lower than the 2018–19 target due to the caretaker period and 2018 Victorian state election, which resulted in an overall reduction in Cabinet and Committee activity.

[2] The 2018–19 full-year actual is higher than the 2018–19 target due to additional contracts being entered into ahead of initial forecasting.

[3] The 2018–19 full-year actual is higher than the 2018–19 target due to an increased opportunity to provide advice to agencies outside of DPC.

[4] The 2018–19 full-year actual is higher than the 2018–19 target due to the expansion of services and datasets, which increased the demand across government.

[5] The 2018–19 actual is lower than the 2018–19 target due to the reclassification of the Whole of Victorian Government Application Programming Interface from this output to the Digital Government and Communications output.

Results legend

✔ Performance target achieved or exceeded in a desirable way

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

Infrastructure Victoria

This output provides independent and transparent advice to government on infrastructure priorities and sets a long-term strategy for infrastructure investment.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Number of publications or discussion papers released [1]

number

6

7

17%

Quality

Stakeholder satisfaction with consultation process [2]

per cent

75

94

25%

Timeliness

Delivery of research, advisory or infrastructure strategies within agreed timelines

per cent

100

100

0%

Cost

Total output cost

$ million

9.9

10.1

2%

<=

Notes

[1] The 2018–19 full-year actual is higher than the 2018–19 target due to an additional publication relating to the upcoming 2020 Infrastructure Strategy Update.

[2] The 2018–19 full-year actual is higher than the 2018–19 target due to increased stakeholder satisfaction.

Results legend

✔ Performance target achieved or exceeded in a desirable way

<= Performance target not achieved — within 5 per cent or $50 million (cost measures only) variance

Digital government and communications

This output encourages innovative use of ICT to improve service delivery and business processes, and provides information and services to Victorian citizens and businesses through digital and other delivery channels.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Average number of monthly visits to www.vic.gov.au [1]

number

300,000

356,362

19%

Number of eligible ideas for Pick My Project [2]

number

2,000

2,299

15%

Total number of votes for eligible ideas for Pick My Project [3]

number

150,000

286,000

91%

Timeliness

Delivery of projects within agreed timelines

per cent

100

100

0%

Cost

Total output cost [4]

$ million

47.5

74.4

57%

Notes

[1] The 2018–19 full-year actual is higher than the 2018–19 target due to moving to a Single Digital Presence platform resulting in an increase to the average number of monthly visits to www.vic.gov.au.

[2] The 2018–19 full-year actual is higher than the 2018–19 target due to more Victorians engaging with the Pick My Project Pilot Program than initially estimated.

[3] The 2018–19 full-year actual is higher than the 2018–19 target due to more Victorians engaging with the Pick My Project Pilot Program than initially estimated.

[4] The 2018–19 actual is higher than the 2018–19 target due to the release of funding for Service Victoria held in central contingency. The budget was revised to $92.7 million. The funding is for the development of the Service Victoria online customer platform and the reclassification of the Whole of Victorian Government Application Programming Interface to this output from the Strategic advice and government support output. This increase has been partly offset by the timing of planned expenditure for Pick My Project, which has now moved into 2019–20.

Results legend

✔ Performance target achieved or exceeded in a desirable way

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

Office of the Victorian Government Architect

This output provides strategic leadership and advice to government and key stakeholders on architecture and the built environment.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Strategic advice on significant public and private sector projects from project inception and procurement to design and delivery [1]

number

60

83

38%

Quality

Stakeholder satisfaction with the quality of advice on significant public and private sector projects

per cent

80

80

0%

Timeliness

Average number of business days to issue formal advice [2]

days

10

7

30%

Cost

Total output cost [3]

$ million

1.2

1.2

3%

Notes

[1] The 2018–19 full-year actual is higher than the 2018–19 target due to an increased demand associated with input to state-significant public projects.

[2] The 2018–19 full-year actual is lower than the 2018–19 target due to compressed timeframes associated with time‑sensitive and state‑significant public sector projects.

[3] The variance is due to rounding of the 2018–19 actual.

Results legend

✔ Performance target achieved or exceeded in a desirable way

Industrial relations

This output contributes to providing fair jobs and a positive industrial relations environment through sound industrial relations policy and advice to government. This includes oversight of enterprise bargaining across the Victorian public sector and support for Victoria’s participation in the national workplace relations system.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Education and awareness strategy developed to increase women’s participation in the building and construction sector

number

1

1

0%

Education and compliance inspections of providers/users conducted under the Labour Hire Licensing Scheme [1]

number

200

350

75%

Employers informed on OHS obligations under both state and Commonwealth legislation and regulations [2]

number

3,500

8,185

134%

Licence holders registered under the Labour Hire Licensing Scheme [3]

number

150

0

–100%

Workers informed about OHS obligations under both state and Commonwealth legislation and regulations [4]

number

40,000

93,277

133%

Workers registered under the Portable Long Service Leave Scheme [5]

number

5,000

0

–100%

Quality

         

Public sector agreements renewed and approved within the current enterprise bargaining framework

per cent

100

100

0%

Victoria represented in major industrial relations cases and inquiries

per cent

100

100

0%

Timeliness

Review and assessment of submitted public sector enterprise bargaining costings and proposed agreements completed and submitted for approval within four weeks [6]

per cent

85

93

9%

Cost

Total output cost [7]

$ million

13.5

11.7

n/a

n/a

Notes

[1] The 2018–19 full-year actual is higher than the 2018–19 target due to the Labour Hire Licensing Authority facilitating additional information sessions in the lead up to the Labour Hire Licensing Scheme commencement in April 2019.

[2] The 2018–19 full-year actual is higher than the 2018–19 target due to a membership increase at the service provider, which occurred prior to significant infrastructure projects commencing.

[3] The 2018–19 full year actual is lower than the 2018–19 target due to the application rate being lower than expected following the Labour Hire Licensing Scheme commencing in April 2019. As at 30 June 312 applications had been received and were yet to be processed because further information was required from the applicant.

[4] The 2018–19 full-year actual is higher than the 2018–19 target due to a membership increase at the service provider, which occurred prior to significant infrastructure projects commencing.

[5] The 2018–19 full-year actual is lower than the 2018–19 target due to the Portable Long Service Leave Scheme coming into effect on 1 July 2019. The target was set prior to finalising a commencement date.

[6] The 2018–19 full-year actual is higher than the 2018–19 target due to the implementation of a streamlined agreement approvals framework, which has resulted in proactive and coordinated responses for departments and agencies.

[7] On 1 January 2019 this output was transferred from the previous DEDJTR to DPC as part of machinery of government changes. The actual output cost only includes expenditure incurred since the transfer and excludes those incurred under DEDJTR.

Results legend

✔ Performance target achieved or exceeded in a desirable way

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

Aboriginal policy, strengthening Aboriginal cultural heritage and communities

In accordance with the government’s policy of self-determination for Aboriginal Victorians, this output protects and manages Aboriginal cultural heritage; strengthens Aboriginal community organisation; and builds community engagement to improve long-term social and economic outcomes for Aboriginal Victorians, including working towards treaty.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Award ceremonies held: Victorian Aboriginal Honour Roll

number

1

1

0%

Capacity-building activities provided for Traditional Owners and Aboriginal community organisations

The 2018–19 full-year actual is lower than the 2018–19 target due to the reduction in activities over time due to managing the current and emerging needs of the Aboriginal sector.

number

20

17

–15%

Premier’s Gatherings and Community Consultations conducted

number

4

4

0%

Average weekly hours of case management provided to members of the Stolen Generations

The 2018–19 full-year actual is higher than the 2018–19 target due to the provider achieving a higher average number of weekly hours of case management to members of the Stolen Generations.

number

80

129

61%

Number of family history investigations conducted by the Victorian Koorie Family History Service on behalf of members of the Stolen Generations

The 2018–19 full-year actual is higher than the 2018–19 target due to an increase in provider resourcing and experience, enabling more family history investigations to be conducted for members of the Stolen Generations.

number

240

296

23%

Delivery of the Victorian Government Aboriginal Affairs Report to Parliament

number

1

1

0%

Victorian Aboriginal Heritage Council meetings conducted within legislative timeframes

number

6

6

0%

Community consultations relating to treaty

The 2018–19 full-year actual is higher than the 2018–19 target due to the ongoing requirement and need to continue consultations across Victoria for the establishment of the First Peoples’ Assembly.

number

10

72

620%

Removal of first mortgages on titles of property owned by Aboriginal community-controlled organisations

number

8

8

0%

Quality

Funding payments for the Community Infrastructure program made in accordance with milestones

per cent

100

100

0%

Funding payments for Community Capacity and Co-Design made in accordance with milestones

per cent

100

100

0%

Funding payments for the Removal of First Mortgages initiative made in accordance with milestones

The 2018–19 full-year actual is lower than the 2018–19 target due to project delivery delays impacting organisations’ abilities to meet agreed milestones.

per cent

100

93

–7%

Funding payments for the Investing in Leadership and Governance initiative made in accordance with milestones

The 2018–19 full-year actual is lower than the 2018–19 target due to the existing funding program failing to meet current and emerging governance needs of the Aboriginal sector.

per cent

100

22

–78%

Funding payments for the Cultural Strengthening initiative made in accordance with milestones

per cent

100

100

0%

Funding payments to strengthen the Cultural Heritage Protection and Management initiative made in accordance with milestones

per cent

100

100

0%

Funding payments for the Traditional Owner Settlement Scheme made in accordance with milestones

per cent

100

100

0%

Participation of Aboriginal people in Local Aboriginal Networks

The 2018–19 full-year actual is lower than the 2018–19 target due to delays, for a period during 2018–19, in attracting suitable candidates to coordinate the Local Aboriginal Network projects and programs.

number

2,800

2,507

–10%

Timeliness

         

Assessments completed by Aboriginal Victoria within the legislative timeframe: cultural heritage management plans

per cent

100

99

–1%

<=

Elections held in accordance with timelines agreed with the Victorian Treaty Advancement Commission

The 2018–19 full-year actual is lower than the 2018–19 target due to the Commissioner extending out the election dates to occur between September and October 2019.

per cent

100

0

–100%

Koorie Heritage Trust initiative grants acquitted within the timeframe specified in the funding agreements

per cent

100

100

0%

Cost

         

Total output cost

The 2018–19 actual is lower than the 2018–19 target due to delays in completing treaty and self-determination initiatives and establishing the Munarra Centre for Regional Excellence.

$ million

58.2

48.1

–17%

Results legend

✔ Performance target achieved or exceeded in a desirable way

<= Performance target not achieved — within 5 per cent or $50 million (cost measures only) variance

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

Multicultural affairs policy and programs

This output provides policy advice on multicultural affairs and social cohesion in Victoria — including settlement coordination for newly arrived migrants and refugees and delivers a range of programs to directly support multicultural Victorians — as well as supporting Victoria’s whole of government approach to multiculturalism. It includes the monitoring of government departments’ responsiveness to Victorians from culturally, linguistically and religiously diverse backgrounds.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Consultations with culturally and linguistically diverse communities

The 2018–19 full-year actual is higher than the 2018–19 target due to additional consultations being held with culturally, linguistically and religiously diverse community groups than initially forecast.

number

75

92

23%

Number of strategic and research partnerships that support portfolio outcomes

The 2018–19 full-year actual is higher than the 2018–19 target due to establishing partnerships at a greater rate than expected in response to community needs, as well as encouragement of partnerships through grants.

number

30

33

10%

Victorian population engaged by multicultural and social cohesion initiatives

per cent

67

67

0%

Quality

         

Attendance at the Cultural Diversity Week flagship event, Victoria’s Multicultural Festival

number

50,000

50,000

0%

Proportion of approved grant funding provided to organisations in regional/rural areas

The 2018–19 full-year actual is lower than the 2018–19 target due to a smaller than expected application rate from regional and rural communities to portfolio grant programs.

per cent

20

13

–35%

Cost

         

Total output cost

The 2018–19 actual is lower than the 2018–19 target predominantly due to machinery of government transfers to the Department of Justice and Community Safety effective from 1 January 2019.

$ million

84.6

73.9

n/a

n/a

Results legend

✔ Performance target achieved or exceeded in a desirable way

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

Support to veterans in Victoria

This output provides coordination of veteran‑related issues at the state level, especially in relation to Anzac Centenary commemorations and other major anniversaries. It includes commemoration, veteran welfare and education programs. This output supports the Shrine of Remembrance and the Victorian Veterans Council.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Entries received: Premier’s Spirit of Anzac Prize

The 2018–19 full-year actual is higher than the 2018–19 target due to receiving more entries through social media promotions.

number

250

370

48%

Community engagement: Shrine ceremonial activities, public and student education programs, tours and general visitation

The 2018–19 full-year actual is higher than the 2018–19 target due to higher participation than expected in one-time anniversary activities such as Remembrance Day, which marked the 100th anniversary of the Armistice.

number

750,000

1,110,807

48%

Number of veterans who apply for VPS positions

The 2018–19 full-year actual is higher than the 2018–19 target due to DPC’s active promotion to veterans of the Victorian Government as an employer of choice and DPC’s development of new programs to support veterans interested in applying for jobs in the public sector.

number

500

4,684

837%

Number of ex-service organisation training or information sessions delivered

The 2018–19 full-year actual is lower than the 2018–19 target due to scheduling delays and the need to undertake further consultation on providing the most suitable session for the veterans’ sector.

number

4

2

–50%

Quality

         

Commemorative and educative projects meet agreed project objectives

per cent

100

100

0%

Timeliness

         

Deliver an annual program of grants within agreed, published timelines

per cent

100

100

0%

Cost

         

Total output cost

The 2018–19 actual is lower than the 2018–19 target due to the lower than planned carryover of funds from 2017–18.

$ million

10.5

9.1

–13%

Results legend

✔ Performance target achieved or exceeded in a desirable way

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

LGBTIQ equality policy and programs

This output provides for the delivery of programs and services to promote equality for LGBTIQ Victorians and support these communities’ economic, social and civic participation.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Number of people engaged with LGBTIQ equality projects and consultations

The 2018–19 full-year actual is higher than the 2018–19 target due to increased engagement in equality projects, events and consultations than initially forecast.

number

5,500

6,000

9%

Quality

Proportion of LGBTIQ grant program recipients who met or exceeded agreed outcomes

The 2018–19 target is unable to be reported due to a significant proportion of grant recipients still delivering on funded activities.

per cent

85

n/a

n/a

n/a

Funding for the Expanding Health System Capacity to Support Trans and Gender Diverse People initiative paid in accordance with the agreement

per cent

100

100

0%

Timeliness

         

Payments for events made in accordance with DPC milestones

The 2018–19 full-year actual is higher than the 2018–19 target due to processing all milestone payments for the Pride Events and Festivals Fund in 2018–19.

per cent

80

100

25%

Cost

         

Total output cost

$ million

19.5

20.1

3%

<=

Results legend

✔ Performance target achieved or exceeded in a desirable way

<= Performance target not achieved — within 5 per cent or $50 million (cost measures only) variance

Women’s policy

This output provides initiatives that support women and the prevention of family violence and supports the economic, social and civic participation and inclusion of all Victorians.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Number of meetings, forums and events held for Women and the Prevention of Family Violence consultation/engagement with key stakeholders

The 2018–19 full-year actual is higher than the 2018–19 target due to delivering additional program implementation activities with stakeholders.

number

51

126

147%

Number of women participating in funded programs, projects and events

The 2018–19 full-year actual is higher than the 2018–19 target due to events attracting a higher than expected number of participants.

number

1,500

1,980

32%

Percentage of women in new appointments to paid public boards

The 2018–19 full-year actual is higher than the 2018–19 target due to the program reaching maturity.

per cent

50

53

6%

Quality

Women and the Prevention of Family Violence service agreements and contracts deliver agreed outcomes for preventing family violence and for the social and economic participation of women

per cent

100

100

0%

Timeliness

         

Timely delivery of policy analysis and papers prepared

per cent

100

100

0%

Women and the Prevention of Family Violence projects and programs that support preventing family violence and the social and economic participation of women are delivered on time

per cent

100

100

0%

Cost

         

Total output cost

On 1 January 2019 this output was transferred from DHHS to DPC as part of machinery of government changes. The actual output cost only includes expenditure incurred since the transfer and excludes those incurred under DHHS.

$ million

16.2

13.7

n/a

n/a

Results legend

✔ Performance target achieved or exceeded in a desirable way

Youth

This output leads and coordinates whole of government policy advice and delivers a range of initiatives for young people aged between 12 and 25 to gain a range of skills and experiences and to actively participate in their local communities.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Participation by young people in programs that provide opportunities to be involved in social and economic life in their communities

The 2018–19 full-year actual is higher than the 2018–19 target due to more Victorian young people engaging with Youth affairs programs than initially estimated.

number

240,000

288,254

20%

Participation by young people in programs that support young people to be involved in decision making in their community

The 2018–19 full-year actual is higher than the 2018–19 target due to more Victorian young people participating in decision-making opportunities than initially estimated.

number

2,300

3,044

32%

Quality

         

Participants reporting development of transferrable skills that support education, training and vocational opportunities

The 2018–19 full-year actual is higher than the 2018–19 target due to more participants in the Advance school-based program reporting transferrable skills than initially estimated.

per cent

75

96

28%

Timeliness

         

Percentage of programs delivered within agreed timeframes

The 2018–19 full-year actual is higher than the 2018–19 target due to a higher proportion of programs delivered within agreed timeframes than initially estimated.

per cent

90

99

9%

Cost

         

Total output cost

On 1 January 2019 this output was transferred from DHHS to DPC as part of machinery of government changes. The actual output cost only includes expenditure incurred since the transfer and excludes those incurred under DHHS.

$ million

29.6

12.7

n/a

n/a

Results legend

✔ Performance target achieved or exceeded in a desirable way

Advice and support to the Governor

This output provides advice and support to the Governor, and maintenance to Government House and its collections as a heritage asset of national importance.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Increase in the annual number of guests and visitors to Government House

The 2018–19 full-year actual is higher than the 2018–19 target due to an increase in guests and visitors, which is continuing the Governor's commitment to make Government House more accessible to the community.

per cent

5

7

40%

Quality

Maintenance of Government House in accordance with the asset management strategy

per cent

77

77

0%

Standard, physical appearance of gardens and grounds are maintained in accordance with contract key performance indicators

per cent

85

85

0%

Timeliness

         

Support the Governor’s community engagement activities by arranging all internal and external events in a timely manner

per cent

100

100

0%

Cost

         

Total output cost

The 2018–19 target of $15.7 million was subsequently revised to $16.5 million to account for additional depreciation adjustments. Adjusting for this revision, the Office of the Governor achieved its target.

$ million

15.7

15.8

1%

Results legend

✔ Performance target achieved or exceeded in a desirable way

Chief Parliamentary Counsel services

This output provides Bills for introduction in Parliament, including: provision of quality and timely legislative drafting services; hard copy and electronic publication of Acts and statutory rules; and the maintenance of a database of Victorian legislation and legislative information at www.legislation.vic.gov.au.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Formal advice provided on legislation

The 2018–19 full-year actual is lower than the 2018–19 target due to events preceding the 2018 Victorian state election and the commencement of the new parliamentary term.

number

450

387

–14%

Number of Acts and statutory rules published electronically and in hard copy without error

per cent

96

99

3%

Statutory rules made and Bills prepared and introduced into parliament

number

220

214

–3%

<=

Number of sets of House Amendments drafted for Members of Parliament

number

50

52

4%

Quality

         

Number of Bills and statutory rules drafted or settled that meet the required standard

per cent

96

97

1%

Timeliness

         

Bills and statutory rules drafted or settled within the required timeframe

per cent

96

100

4%

Electronically published versions of principal Acts and statutory rules published within three business days of coming into operation and new Acts and statutory rules published within 24 hours of making

per cent

96

96

0%

Cost

Total output cost

$ million

6.8

6.8

0%

Results legend

✔ Performance target achieved or exceeded in a desirable way

<= Performance target not achieved — within 5 per cent or $50 million (cost measures only) variance

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

Management of Victoria’s public records

This output provides direction to government on the management of public records and ensures the historical memory of the Victorian Government endures, is secure and is accessible.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Collection usage: utilisation of physical and digital records held by Public Record Office Victoria

The 2018–19 full-year actual is higher than the 2018–19 target due to more records being available through third-party sites.

number

2,900,000

4,821,937

66%

Quality

Satisfaction with services provided by Public Record Office Victoria to government agencies and to the public

per cent

90

94

4%

Timeliness

Provision of services within published timeframes

per cent

95

98

3%

Cost

Total output cost

The 2018–19 actual is lower than the 2018–19 target due to revisions to the accounting treatment of public record assets where they are no longer considered a depreciating asset, thereby reducing depreciation expenses.

$ million

20.7

18.9

–9%

Results legend

✔ Performance target achieved or exceeded in a desirable way

Public administration advice and support

This output provides advice and support on issues relevant to public sector administration, Members of Parliament and executive officer remuneration, governance, service delivery and workforce matters, as well as to public sector professionalism and integrity. It includes related research, determinations, data collection, reporting and dissemination of information.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Percentage of new executives participating in the VPSC induction program

The 2018–19 target is unable to be reported due to the program not commencing in 2018–19. The program is now scheduled for 2019–20.

per cent

75

n/a

n/a

n/a

Quality

Percentage of agencies who interacted with VPSC and who indicated VPSC advice and support assisted them to improve integrity capability

per cent

80

83

4%

Overall participant satisfaction with the Victorian Leadership Academy

The 2018–19 actual is significantly higher than the 2018–19 target due to increased participant satisfaction. VPSC research supports best practice in leadership development programs which has contributed to higher participant satisfaction.

per cent

80

97

21%

Overall satisfaction with engagement, consultation and responsiveness from the VPSC GRADS team

The increase in performance is due to VPSC’s refresh of the VPS GRADS program and expanded resourcing for the program, which has provided a higher level of service to graduate employees.

per cent

80

87

9%

Stakeholder satisfaction with the quality of advice from the Remuneration Tribunal on determinations

The 2018–19 target is unable to be reported due to the legislation establishing the Remuneration Tribunal being passed in March 2019. The tribunal’s first determinations are due in September 2019, which will allow this measure to be reported in 2019–20.

per cent

80

n/a

n/a

n/a

Timeliness

         

Proportion of data collection and reporting activities completed within target timeframes

per cent

100

100

0%

Advice from the Remuneration Tribunal provided within 15 working days of receipt of submission

The 2018–19 actual is higher than the 2018–19 target due to efficiencies associated with greater use of electronic systems, which has resulted in advice being provided within set timeframes. The measure refers to the time for assessment of public entity submissions following receipt of DPC’s comments.

per cent

90

100

11%

Cost

Total output cost

The 2018–19 actual is lower than the 2018–19 target due to the reclassification of the Establishment of an Independent Remuneration Tribunal from this output to the Strategic advice and government support output.

$ million

11.8

10.0

–15%

Results legend

✔ Performance target achieved or exceeded in a desirable way

Public sector integrity

This output provides independent oversight and investigations of complaints concerning corrupt conduct, police personnel conduct, administrative actions, local councillor conduct, alleged breaches of privacy and freedom of information. It enhances and protects data security, promotes integrity and transparency in government, and facilitates advice and education to the public sector on these matters.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

Corruption prevention initiatives delivered by the Independent Broad-based Anti-corruption Commission (IBAC)

The 2018–19 full-year actual is higher than the 2018–19 target due to increased engagement with Victoria Police and IBAC’s community awareness advertising campaign delivering additional resources.

number

90

99

10%

Education and training activities delivered by the Office of the Victorian Information Commissioner (OVIC)

The 2018–19 full-year actual is higher than the 2018–19 target due to an increased agency demand for FOI training. OVIC has also been focusing on producing guidance material to support the VPS to develop a mature culture of public access.

number

100

109

9%

Jurisdictional complaints finalised — Victorian Ombudsman (VO)

The 2018–19 full year actual is higher than the 2018–19 target due to a greater number of complaints being finalised than initially forecast.

number

14,000

17,025

22%

Law enforcement, data security and privacy reviews completed

The 2018–19 full-year actual is higher than the 2018–19 target due to more reviews being conducted in 2018–19 than in previous years.

number

5

6

20%

Proportion of IBAC investigations into public sector corrupt conduct (excluding police personnel conduct and police personnel corrupt conduct) completed within 12 months

The 2018–19 full-year actual is lower than the 2018–19 target due to an increase in the number of ongoing complex investigations.

per cent

75

42

–44%

Proportion of IBAC investigations into police personnel conduct and police personnel corrupt conduct completed within 12 months

The 2018–19 full-year actual is lower than the 2018–19 target due to an increase in the number of ongoing investigations. Over half of the investigations conducted involved charges and disciplinary hearings, which extend the investigation timeframe.

per cent

75

33

–56%

Proportion of jurisdictional complaints independently investigated by the Victorian Ombudsman

The 2018–19 full-year actual is higher than the 2018–19 target due to a higher proportion of jurisdictional complaints being made to the Ombudsman and, in turn independently investigated, than initially forecast.

per cent

25

30

20%

Reviews and complaints completed by OVIC

The 2018–19 full-year actual is higher than the 2018–19 target due to increased productivity following improvement made to FOI business processes.

number

850

1,282

51%

Quality

         

Client satisfaction with data security and privacy training provided

The 2018–19 full-year actual is higher than the 2018–19 target due to high satisfaction with the OVIC's online privacy training module.

per cent

90

98

9%

OVIC applicants that appeal to the Victorian Civil and Administrative Tribunal

per cent

< 25

9

0%

Proportion of jurisdictional complaints where the original outcome is set aside by a review undertaken in accordance with the Ombudsman’s internal review policy

per cent

< 1.5

0.1

0%

Recommendations accepted by agencies upon completion of investigations by the Victorian Ombudsman

per cent

95

98

3%

Satisfaction rating with corruption prevention initiatives delivered by IBAC

per cent

95

99

4%

Timeliness

         

Complaints or notifications about public sector corrupt conduct (excluding police personnel conduct and police personnel corrupt conduct) assessed by IBAC within 45 days

per cent

85

85

0%

Complaints or notifications about police personnel conduct and police personnel corrupt conduct assessed by IBAC within 45 days

The 2018–19 full-year actual is lower than the 2018–19 target due to transitioning to a new case management system, which has affected response times. An increase in the volume of calls from the public and complex Victoria Police cases has also contributed to the result.

per cent

90

77

–14%

Complaints received by the Local Government Inspectorate assessed and actioned within five working days

per cent

95

93

–2%

<=

Complaints resolved within 30 calendar days of receipt by the Victorian Ombudsman

The 2018–19 full-year actual is lower than the 2018–19 target due to a combination of: the Ombudsman dealing with complaints in a way that ensures services are provided to the broadest possible range of people in an environment of increasing demand; dealing with new types of complaints prompted by changes to government operations; and an increase in the complexity of cases. This means some cases take longer. The Ombudsman introduced changes to how it triages and resolves complaints to help address this, resulting in improved performance for this target over recent years.

per cent

95

89

–6%

Responses within 15 days to written enquiries relating to the legislated responsibilities of OVIC

The 2018–19 full-year actual is higher than the 2018–19 target due to OVIC’s effective monitoring and management of privacy and data security enquiries and responses.

per cent

90

98

9%

Timeline agreed by FOI applicants for completing reviews is met

The 2018–19 full-year actual is lower than the 2018–19 target due to focusing on the number of reviews completed and completing older reviews.

per cent

90

24

–73%

Cost

Total output cost

The 2018–19 actual is lower than the 2018–19 target due to lower than planned carryover of funds from 2017–18.

$ million

84.6

78.4

–7%

Results legend

✔ Performance target achieved or exceeded in a desirable way

<= Performance target not achieved — within 5 per cent or $50 million (cost measures only) variance

✗ Performance target not achieved — exceeds 5 per cent or $50 million (cost measures only) variance

State electoral roll and electoral events

This output, through the Victorian Electoral Commission (VEC), provides a high‑quality electoral system that supports democracy in Victoria through the administration of an accurate and secure electoral roll, electoral services to ensure fair and equitable representation, the conduct of fair and impartial elections and encouraging greater participation in civic life through education and awareness activities and improving ease of access.

Performance measure

Unit

2018–19 target

2018–19 actual

Variance

Result

Quantity

State elections, municipal and statutory elections, by-elections, polls and electoral representation reviews

number

115

117

2%

Quality

Legal challenges to VEC conduct upheld

number

0

0

0%

Timeliness

Changes to electors’ details or additions to the Victorian Electoral Register are processed within set timeframes

per cent

95

97

2%

Cost

Total output cost

$ million

95.2

94.4

–1%

Results legend

✔ Performance target achieved or exceeded in a desirable way

Reviewed 23 October 2019

Was this page helpful?