Our people are critical to achieving our objectives.
We value our people and continue to build strong foundations to ensure we remain capable, responsive and agile. Developing the capability of our people to support a high-performing, service-oriented organisation is important to the Department.
Where possible, the Department is drawing on existing frameworks, policies and resources to support staff during our establishment phase.
Our frontline staff allow us to engage with customers and respond to their changing needs. We use customer feedback to improve services and transform systems and we will work with our partners across state and local government to remove the silos that affect accessibility of services.
Our staff also engage with community organisations, local government, service delivery agencies and other departments and agencies.
Building an inclusive culture must be central to how we operate. Inclusion and accessibility will be at the heart of all we do to ensure that our services reflect the needs of our diverse community.
And so too must be people with a digital mindset, competent in digital ways of working.
We will build a responsive workforce with the right tools and skills to do their job and combine the right digital skillsets in blended teams to solve key challenges.
The cultural shift to an ongoing new ‘digital normal’ and agile ways of working is essential.
Our partnerships
We allocate more than $800 million in funding to agencies, local councils and community service organisations for service delivery each year and monitor over 100 service agreements.
We oversee complex systems, services and programs with partners that include:
- customers
- government departments and agencies
- local councils
- commonwealth, state and territory governments
- community service organisations
- peak organisations
- community groups
- industry bodies and private sector providers.
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