This page is for people affected by the December 2023-January 2024 Victorian storms and floods.
It outlines the support available for the clean-up of their storm and flood damaged homes.
If you need it, recovery support is also available for the February 2024 Victorian storms and February 2024 Western Victorian bushfires.
All-hazards assessment
If your home or rental property was damaged by 2023-24 Victorian storms and floods and is not covered by insurance, we can assess for hazards caused by the damage for free.
A team of qualified contractors will visit your property and do an all-hazards assessment.
After the assessment, you will get a comprehensive report that includes:
- information about any damage caused by the flood, including whether your home is dangerous to live in or use
- if there are any hazards like asbestos or electrical dangers
- whether your home is eligible for demolition or to have the hazards removed for free.
There is no obligation to act on any of the recommendations in the report you receive.
Who can get an all-hazards assessment
You can get an all-hazards assessment if:
- your home or rental property was affected by the 2023-24 Victorian storms and floods (24 December 2023 to mid-January 2024)
- you live in the home, or you had tenants living there with a formal a rental agreement in place
- you don’t have flood insurance or you are under-insured for flood
- the property you want us to assess is in an eligible council area.
Register for an all-hazards assessment
Fill out the form below or call the Emergency Recovery Hotline on 1800 560 760 to register.
Make-safe
If the assessment finds hazards caused by the 2023-24 Victorian storms and floods, we may be able to remove them for free.
After the hazards have been removed, you can safely start any repairs you might need.
Making your home safe to enter does not include cosmetic repairs. After the hazards have been removed, you might need to organise tradespeople to make your home suitable to live in.
Who can get make-safe works
You can get make-safe works if:
- you have had an all-hazard assessment of your home or rental property
- the assessment says that there are hazards that were caused by the 2023-24 Victorian storms and floods
- you don’t have flood insurance, or you are under-insured for flood damage.
To opt-in to this work, you would need to agree to a scope of work in a timely manner.
Register for an all-hazards assessment using the form above or call the Emergency Recovery Hotline on 1800 560 760.
Demolition
If your home has extensive flood damage, we can remove the building for free. This means that you can focus your efforts and resources on rebuilding.
If your home is uninsured for flood
We can remove your home if:
- you have had an all-hazard assessment of your home or rental property
- the assessment says that there is extensive damage caused by the 2023-24 Victorian storms and floods and recommends demolition
- you don’t have flood insurance, or you are under-insured for flood damage.
To opt-in to this work, you would need to agree to a scope of work in a timely manner.
Register for an all-hazards assessment using the form above or call the Emergency Recovery Hotline on 1800 560 760.
If your home is insured
If your home is insured, you are not eligible for the clean-up program. You should contact your insurance provider.
If you need some help understanding how to make a claim or what you might be entitled to, you can access our Recovery Support program. You can also contact any of the following services:
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