Flood recovery progress

The heavy rainfall that hit Victoria in October 2022 led to devastating and prolonged flooding across the state.

The river systems that we depend on for agriculture and recreation overflowed into farmland, communities and townships. The floods affected thousands of Victorians, including:

  • individuals and families
  • businesses
  • primary producers
  • community organisations.

The damage was widespread, with 63 of Victoria’s 79 municipalities and one alpine resort impacted by the flooding.

We partnered with government and non-government services to respond to recovery needs. We also supported councils through programs and funding to lead local recovery.

Recovery snapshot

  • 10,000+calls to the Flood Recovery Hotline
  • 2,500+clean-up and structural assessment registrations
  • 13,000 tonnes of flood debris removed
  • 2,000+ housed in temporary accommodation
  • 3,800+households connected with a recovery support worker

Additionally, more than $24 million in emergency relief payments were made directly to individuals to help them buy essential emergency items such as food and clothing.

Recovery Support Program

We launched our Flood Recovery Support Program in the first days of the October 2022 Victorian floods. The program provided flood-impacted people with a dedicated Recovery Support Worker to help them access recovery supports that they were eligible for.

The Flood Recovery Hotline was set up to manage access into the program and provide recovery support. Since the floods began, we’ve triaged more than 10,000 calls to the Flood Recovery Hotline.

If you were impacted by the October 2022 Victorian floods, you can still call the Flood Recovery Hotline on 1800 560 760 for:

  • housing support
  • business and legal help
  • mental health support.

Clean-up Program

Our Clean-up Program commenced within days.

We supported local councils with flood debris and waste collection through our Street Debris Removal program. More than 13,000 tonnes of street debris was collected and disposed of.

We also partnered with Disaster Relief Australia (DRA) to coordinate volunteers to ‘muck out’ flooded homes. Dubbed ‘Operation Mactier’, their work assisted community members to access clean-up services including:

  • removing debris such as sludge left by floodwaters from inside a structure
  • moving flood-damaged household items to the kerbside for collection.

DRA placed more than 785 volunteers into the field, recording more than 21,000 volunteer hours.

Temporary Accommodation

Accommodation was an immediate need. Our Temporary Accommodation program housed more than 2080 people at:

  • hotels
  • motels
  • caravan parks
  • The Centre for National Resilience
  • Elmore Village.

The Commonwealth and Victorian governments made The Centre for National Resilience in Mickleham available for emergency accommodation. Opening on 18 October, it provided haven for almost 300 Victorians in the immediate aftermath of the floods.

Elmore Village was established in consultation with the Rochester community. Opening on 29 October, it gave local residents a safe place to stay – close to their homes, work, schools, and community. Each resident had one-on-one transition support, with clear exit pathways to alternative accommodation.

Next steps

The impacts of the floods continue to be deeply felt, and there’s more work to be done to rebuild communities and make them stronger for the future.

We are continuing our work with local councils and their residents through community recovery committees. These committees ensure that communities have a voice in their recovery and are empowered to set their own local priorities. Our Community Recovery Hubs and Community Recovery Officer programs ensure that people continue to have locally-led support in their own communities.

The transition to locally managed recovery has begun, through Community Recovery Hubs and Community Recovery Officer programs.

We are still feeling the impacts of the floods, but ERV is committed to providing recovery support that addresses the most pressing needs of people and communities.