Victorian Veterans: coronavirus (COVID-19) information and support

Key information to support Veterans during coronavirus (COVID-19).

Current restrictions

The coronavirus (COVID-19) situation is evolving rapidly in Victoria. The Victorian Government recognises this is a challenging time for you and your family. It’s critical we continue to follow the restrictions and follow the health advice to keep our communities safe.

For the most up to date information and advice about coronavirus (COVID-19) in Victoria, including current restrictions, visit the Coronavirus (COVID-19): Important information for Victorians website

Coronavirus hotline

If you suspect you may have coronavirus (COVID-19), call the dedicated hotline on 1800 675 398 – open 24 hours, 7 days.

If you have symptoms, get tested as soon as possible. You must return home immediately after the test and remain in self-isolation until you receive your test result.

Testing sites

Everyone who gets tested for coronavirus (COVID-19) helps us understand how the virus is spreading.

To find out where you can get tested, go to the Department of Health and Human Services getting tested website.

Veteran support information

Support for veterans who have lost their job due to coronavirus (COVID-19)

The Victorian Government has launched Working for Victoria to match people who have lost their job due to the economic impacts of coronavirus (COVID-19) with employers who need staff. For more information and to register, visit the Working for Victoria website.  

Support for veterans struggling to pay energy bills

If you cannot pay your energy bills the first step is to contact your energy provider and discuss your circumstances. Energy retailers must adhere to the Payment Difficulty Framework to find an outcome that is fair and equitable for you. For more information visit the Energy saver website.

If you need help negotiating with your energy provider or are unhappy with the outcome of a negotiation you can seek assistance from the Energy and Water Ombudsman Victoria by calling 1800 500 509, between 8:30am and 5pm, Monday - Friday.

The National Debt Helpline can provide you with assistance if you have other debts in addition to your energy bills. This service is free and confidential and is accessible by calling 1800 007 007, between 9:30am and 4:30pm, Monday - Friday .

Emergency relief packages

Victorians who are self-isolating due to coronavirus (COVID-19) with no access to food and essential supplies, and no network of family and friends to support them, are eligible to receive emergency relief packages under a program introduced by the Victorian Government. Call the dedicated coronavirus (COVID-19) hotline for assistance on 1800 675 398.

Veteran services call centre

Supported by the Victorian Government, RSL Victoria, in collaboration with other ex-service organisations, has launched Veteran Central (VetCen). This is a new one-stop centre for veterans and their families to access government, welfare and wellbeing supports and referrals. Call 1300-MILVET (1300 645 838) during business hours or email

For after-hours emergency support, OpenArms veteran and families counselling service remains available via 1800 011 046.

Department of Veterans’ Affairs (DVA)

Contact the DVA for advice and support services, including the latest news and advice on coronavirus (COVID-19):

Veteran card holders are now eligible for two $250 payments – to be paid in December 2020 and March 2021.

Mental health support and information is available at the DVA website mental health support page.

Reviewed 01 November 2020

Veterans support and commemoration

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